Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Work Preference
Timeline
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Jaiden Gotay-Turner

Charlotte

Summary

Customer-focused professional with six years of front-facing experi ence in hospitality and service environments, known for exceptional communication, conflict resolution, and multitasking under pressure. Proven ability to build trust, exceed guest expectations, and lead with empathy. Actively pursuing an associate’s degree and licensed in cosmetology, bringing a well-rounded, people-first approach to customer relations. Seeking to transition into a leadership or leasing agent role to further drive client satisfaction and team success.

Overview

6
6
years of professional experience

Work History

Hotel Front Desk Clerk

Drury Inn & Suites
08.2025 - Current
  • Manage guest check-ins and check-outs efficiently, ensuring a smooth, and welcoming experience.
  • Assist with breakfast setup to enhance morning guest satisfaction.
  • Resolve guest issues promptly, including room changes when necessary, while maintaining high customer service standards.
  • Handle walk-in and phone reservations with accuracy and professionalism.
  • Coordinate with housekeeping to guarantee timely room readiness and cleanliness.
  • Collaborate with other hotels to ensure seamless guest services, and meet special requests.

Assistant Manager

Escapology
05.2023 - 06.2025
  • Trained new employees in room procedures, customer service protocols, and safety standards to ensure a consistent guest experience.
  • Resolved customer complaints and managed online reviews with professionalism, preserving the brand’s reputation and guest satisfaction.
  • Oversaw daily operations, including inventory management, store presentation, and staff performance.
  • Managed payroll processing, tracked employee hours, and handled scheduling for a multi-person team.
  • Facilitated employee terminations with discretion and adherence to company policy.
  • I booked and coordinated group and corporate events, delivering customized experiences that increased revenue and repeat business.

Sales Associate

Macys Department Store
05.2020 - 04.2023
  • Promoted Macy’s reward program by actively engaging with customers, and consistently meeting daily sign-up goals.
  • I took the lead on team merchandising projects, including floor set-ups and mannequin styling, ensuring that brand standards were met.
  • Provided hands-on guidance and support to new hires, helping them onboard efficiently and understand store protocols.
  • Performed opening and closing duties, including register reconciliation, and preparing deposits for management.
  • Maintained a customer-first mindset by delivering personalized assistance and resolving service issues with professionalism.

Sales Associate

Rue 21
08.2019 - 02.2020
  • Maintained a clean, organized, and visually appealing retail environment by restocking merchandise, folding clothing to brand standards, and performing regular cleaning duties.
  • Assisted customers in product selection, providing knowledgeable recommendations and ensuring a positive shopping experience.
  • Handled opening and closing responsibilities, including counting the cash register and preparing drawers for shift changes.
  • Supported sales initiatives by promoting store promotions and ensuring merchandise was presented in a customer-friendly layout.

Education

Associate of Science -

Central Piedmont Community College
Charlotte, NC

Cosmetology -

Central Piedmont Community College
Charlotte, NC
06-2024

GED -

Apprentice Academy High School
Monroe
09-2020

Skills

  • Customer service and support
  • Employee training and development
  • Time management
  • Problem resolution
  • Sales techniques and training
  • Room booking and scheduling
  • Teamwork and collaboration
  • Check-in and check-out processes
  • Payment handling and processing
  • POS system operation
  • Goal orientation
  • Closing oversight

Accomplishments

  • Volleyball Player
  • Dr.Ramsey's Finical peace course graduate

Languages

Spanish
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Location Preference

RemoteOn-Site

Important To Me

Career advancementWork from home optionHealthcare benefits

Timeline

Hotel Front Desk Clerk

Drury Inn & Suites
08.2025 - Current

Assistant Manager

Escapology
05.2023 - 06.2025

Sales Associate

Macys Department Store
05.2020 - 04.2023

Sales Associate

Rue 21
08.2019 - 02.2020

Associate of Science -

Central Piedmont Community College

Cosmetology -

Central Piedmont Community College

GED -

Apprentice Academy High School

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