JAIDEN SCARBROUGH
Celina,TX
Summary
Organized Office Manager with noted experience in administrative management and sales. Prioritize projects and multitask effectively to achieve company goals. Methodical and detail-oriented team player with knowledge in collecting data to further support marketing strategies.
Results-driven Treatment Coordinator with expertise in patient care coordination, HIPAA compliance, and insurance verification. Proven ability to enhance client relationships and streamline administrative processes for improved patient experiences.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Treatment Coordinator
Dreamworks Dental
Prosper, Texas
08.2024 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Measured and reported evidence of marketing campaigns and determined effectiveness based off of data.
- Streamlined communication between partner companies for better collaboration and increased productivity.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed patient records using dental software to maintain accurate information.
- Communicated treatment plans clearly to patients and addressed their concerns proactively.
- Assisted in insurance verifications and explained financial options to patients.
- Ensured compliance with HIPAA regulations as well as other applicable laws.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
Dental Assistant
Frisco Endodontics
Frisco, Texas
07.2023 - 08.2024
- Assisted dentists during procedures by preparing instruments and materials.
- Updated patient records in electronic health systems accurately and promptly.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Educated patients on treatment procedures and post-procedure home care.
Office Manager
Kids 'R' Kids
Frisco, Texas
08.2021 - 07.2023
- Managed daily office operations and maintained a productive work environment.
- Coordinated schedules and meetings for staff and families at the academy.
- Maintained accurate records of student enrollment and attendance data.
- Trained administrative staff on software systems used for scheduling and record-keeping.
Education
Bachelor of Science - Marketing
Western Governors University
11.2021 - 12.2025
Dental Assisting Certification -
Pure Dental Academy
Skills
- Customer service
- Patient record management
- Treatment planning
- Recordkeeping
- Patient care coordination
- Accurate filing proficiency
- HIPAA compliance
- Insurance verification
- Dental insurance expertise
- Medical record requests
- Healthcare documentation
- Administrative supervision
- Billing statement processing
- Scheduling
Timeline
Treatment Coordinator
Dreamworks Dental
08.2024 - Current
Dental Assistant
Frisco Endodontics
07.2023 - 08.2024
Bachelor of Science - Marketing
Western Governors University
11.2021 - 12.2025
Office Manager
Kids 'R' Kids
08.2021 - 07.2023
Dental Assisting Certification -
Pure Dental Academy