Jaidyn Jacquez
Hobbs
Summary
Diligent customer service representative with 2 years of experience in the veterinary receptionist industry and 4 years of experience in customer service in the food service industry, specializing in appointment scheduling and client relations. Proven ability to manage client records and provide compassionate support during sensitive situations. Strong organizational skills and attention to detail, ensuring efficient operations and a welcoming environment. Certified in CPR, enhancing safety and care in client interactions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
Double J Animal Hospital
Hobbs, NM
11.2023 - Current
- Scheduled appointments for veterinarians, efficiently managing the appointment calendar
- Answered phone calls and addressed client inquiries regarding services, pricing, and availability
- Managed client records and updated information accurately in the database system
- Processed payments for services rendered using cash, credit cards, or insurance claims
- Collaborated with veterinary technicians to ensure smooth workflow during patient visits
- Maintained cleanliness of reception area to create a comfortable environment for clients and their pets
- Handled sensitive situations professionally when dealing with upset or emotional clients
- Coordinated prescription refills between veterinarians, pharmacies, and pet owners as needed
- Managed incoming/outgoing mail including sorting correspondence
- Scheduled follow-up appointments for patients requiring ongoing care or treatments
- Demonstrated strong customer service skills by providing compassionate and empathetic support to clients during difficult times
- Greeted and checked in clients, ensuring a warm and welcoming atmosphere
Cashier
Firehouse Subs
Hobbs, NM
08.2023 - 11.2023
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
Crew Member
McDonald's
Clovis, NM
09.2022 - 05.2023
- Performed stocking and cleaning activities to ensure a pleasant shopping experience and maintained strict adherence to quality standards and safety protocols
- Greeted customers and processed payment transactions
- Maintained a detailed knowledge of available products and communicated information to customers
- Manage cash, credit card transactions, and refunds using point-of-sale tills
- Performed carry-out service when requested
Cashier
Firehouse Subs
Lubbock, TX
09.2021 - 07.2022
- Managed daily cash register operations, including cash handling and processing of credit card transactions
- Maintain order accuracy and timely fulfillment for to-go orders
- Collaborated with other staff to increase efficiency during peak hours
- Participated in other functions, such as cleaning of the restaurant and stocking of supplies, during off-peak hours
- Train new hires on sales processes, customer service, and POS systems
- Completed sales orders in-person and via call-in orders
- Balance cash register with accuracy and efficiency at the end of each shift
Crew Member
McAlister's Deli
Hobbs, NM
04.2021 - 08.2021
- Maintain order accuracy and timely fulfillment for to-go orders
- Manage and process sales transactions, interface with customers, and provide a high-quality dining experience for guests
- Contribute to increased sales by upselling add-ons and desserts
- Collaborated with other staff to increase efficiency during peak hours
- Completed sales orders in-person and online
- Greet customers and assist them as needed
- Balance cash register with accuracy and efficiency at the end of each shift
Education
Science - Associates of Science
New Mexico Junior College at Hobbs
Hobbs, NM05-2021
High School Diploma - undefined
Hobbs High School
Hobbs, NM05-2021
Biology - Bachelors of Biology
Texas Tech University At Lubbock
Lubbock, TX05-2022
Skills
- Data entry
- Organizational skills
- Customer support
- English
- Communication skills
- Typing
- Phone etiquette
- Attention to detail
- Computer operation
- Customer service
- Strong math skills
Certification
- CPR- American Heart Association BLS Provider
- February 2026 to February 2028
Timeline
CSR - Customer Service Representative
Double J Animal Hospital
11.2023 - Current
Cashier
Firehouse Subs
08.2023 - 11.2023
Crew Member
McDonald's
09.2022 - 05.2023
Cashier
Firehouse Subs
09.2021 - 07.2022
Crew Member
McAlister's Deli
04.2021 - 08.2021
High School Diploma - undefined
Hobbs High School
Science - Associates of Science
New Mexico Junior College at Hobbs
Biology - Bachelors of Biology
Texas Tech University At Lubbock