Jaidyn Johnson
GA
Summary
Welcoming clerical professional with numerous years of experience in assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, providing assistance and staying on task. Accurate when entering information onto software applications and POS systems and keeping organized filing systems.
Proven to enhance guest satisfaction and streamline operations, I excelled as a Front Desk Receptionist at The National Infantry Museum, mastering customer service and time management. Skilled in cash handling and conflict management, I boosted efficiency and guest relations, ensuring a welcoming environment and seamless service delivery without compromising quality.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
The National Infantry Museum
08.2022 - 05.2023
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Front Desk Receptionist
Odyssey 1
11.2018 - 06.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Server
The Lobster Shop
10.2017 - 11.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
No Degree - Early Childhood Education
Bates Technical Collage
Lakewood,WA05.2022
Wilson High School
Tacoma, WA06.2020
Skills
Customer Service
Time Management
Listening Skills
Cash Handling
Telephone Etiquette
Problem-solving skills
Team Collaboration
Guest Relations
Conflict Management
Strong Work Ethic
Exceptional customer service
Guest Engagement
Languages
English
Native or Bilingual
Timeline
Front Desk Receptionist
The National Infantry Museum
08.2022 - 05.2023
Front Desk Receptionist
Odyssey 1
11.2018 - 06.2021
Server
The Lobster Shop
10.2017 - 11.2018
No Degree - Early Childhood Education
Bates Technical Collage
Wilson High School
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