Jai'el Purnell
Chillicothe
Summary
Customer-focused hospitality professional with experience in fast-paced coffee shops and restaurant environments. Strong communication, multitasking, and team leadership skills with a focus on delivering excellent customer service. With excellent leadership and communication skills, adept at managing team dynamics and workflow efficiency. Possesses solid understanding of operational procedures and quality control, paired with proficiency in scheduling and inventory management. Committed to driving team performance and ensuring customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead
7 Brew Coffee
Chillicothe, OH
12.2025 - Current
- Supervised team operations, ensuring efficient workflow and high-quality service delivery.
- Resolve customer concerns quickly and professionally
- Train new baristas on service standards and workflow
- Maintain cleanliness and ensure adherence to company policies
- Promoted to Shift Lead within a short timeframe due to strong performance
- Improved team efficiency by supporting training and workflow organization
- Trusted to handle busy shifts and ensure smooth operations
Hostess
Texas Roadhouse
Chillicothe, OH
09.2025 - Current
- Greet guests and manage waitlists to ensure smooth restaurant flow
- Coordinate seating to maximize efficiency during peak hours
- Deliver friendly, high-quality customer service in a fast-paced setting
- Recognized for maintaining positive guest experiences during high-volume shifts
- Helped reduce wait time issues by improving seating organization
Barista
Main Ground Coffee
Groveport, OH
02.2025 - 07.2025
- Prepared beverages accurately in a high-volume environment
- Handled transactions and maintained cash accuracy
- Delivered friendly and efficient customer service
- Kept workspace clean and organized
- Consistently met speed and quality expectations during peak hours
- Built positive customer relationships, contributing to repeat business
Barista
Coffee On High
Canal Winchester, OH
09.2024 - 02.2025
- Prepared drinks and assisted customers with menu selections
- Worked collaboratively with team members to ensure efficient service
- Maintained cleanliness and restocked inventory
- Recognized for reliability and strong teamwork
- Quickly learned menu and preparation standards, reducing training time
Education
GED -
Bloom-Caroll
Carroll, OH05-2025
Skills
- Customer Service
- Team Leadership
- Communication
- Cash Handling
- Multitasking
- Time Management
- Employee training
- Staff supervision
- Work delegation
- Decision-making capacity
Certification
Servsafe - Person In Charge
Timeline
Shift Lead
7 Brew Coffee
12.2025 - Current
Hostess
Texas Roadhouse
09.2025 - Current
Barista
Main Ground Coffee
02.2025 - 07.2025
Barista
Coffee On High
09.2024 - 02.2025
GED -
Bloom-Caroll