Jaika Horne
Lincoln ,NE
Summary
Dedicated Sales Associate with a strong focus on teamwork and problem-solving. Experienced in managing high-stress situations while ensuring customer satisfaction and store presentation. Committed to fostering a welcoming environment that enhances the shopping experience.
Overview
7
7
years of professional experience
Work History
Sales Associate
Fresh and Save Market
02.2022 - 11.2024
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Target
03.2021 - 02.2022
- Collaborated with team members to achieve daily sales goals and improve service quality.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction rates.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Associate
Bath & Body Works
05.2018 - 03.2021
- Assisted customers in product selection and provided personalized recommendations to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Organized merchandise displays to maximize visibility and drive sales performance.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Trained new associates on customer service protocols and product knowledge standards.
- Monitored inventory levels, restocking shelves as needed to ensure product availability.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Lincoln High
Lincoln, NE05-2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Outgoing personality
Timeline
Sales Associate
Fresh and Save Market
02.2022 - 11.2024
Sales Associate
Target
03.2021 - 02.2022
Sales Associate
Bath & Body Works
05.2018 - 03.2021
High School Diploma -
Lincoln High