Jaileen Morales
Houston
Summary
Provided Exceptional customer service in a variety of setting. Maintained customer satisfaction through empathetic listening and conflict resolution. Skilled in preventing loss and supporting team performance in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Cashier
Dollar Tree
Houston, TX
05.2025 - Current
- Maintained organized checkout area to enhance customer experience
- Built relationships with customers to encourage repeat business.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Assisted customers with product inquiries and store location guidance.
Sales Floor Associate
Marshalls
Houston, TX
08.2023 - 02.2025
- Organized merchandise displays, ensuring adherence to store standards and visual guidelines.
- Resolved customer complaints effectively, fostering positive relationships and repeat business opportunities.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Handled multiple customer queries simultaneously, prioritizing tasks for optimal efficiency.
Education
High School Diploma -
Cypress Lakes High School
Houston, TX05-2024
Skills
- Cash handling
- Customer service
- Customer engagement
- Sales and upselling
- Attention to detail
- Time management
- Task prioritization
- Critical thinking
- Adaptability and flexibility
- Multitasking
- Conflict resolution
- Empathetic listening
- Affective communication
- Work ethic and integrity
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Dollar Tree
05.2025 - Current
Sales Floor Associate
Marshalls
08.2023 - 02.2025
High School Diploma -
Cypress Lakes High School