Jailene Concepcion
Allentown
Summary
Upcoming graduate with foundational knowledge in administrative medical assisting and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
1
1
year of professional experience
Work History
Shift Leader
Dunkin Donuts
08.2024 - 10.2024
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Home Health Aide
Home Helpers
09.2023 - 01.2024
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted disabled clients to support independence and well-being.
- Followed nutritional plans to prepare optimal meals.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Education
Certificate - Administrative Medical Assisting
CCI Training Center
Dallas, TX03-2025
High School Diploma -
Freedom High School
Bethlehem, PA06-2017
Skills
- Professional appearance
- Policy and procedure enforcement
- Vital signs monitoring
- Medication administration
- Patient care
- Medical software
- Microsoft office suite proficiency
- HIPAA regulations
- Electronic health records management
- Appointment setting
- EMR software
- Front desk management
- Payment collection and processing
Timeline
Shift Leader
Dunkin Donuts
08.2024 - 10.2024
Home Health Aide
Home Helpers
09.2023 - 01.2024
Certificate - Administrative Medical Assisting
CCI Training Center
High School Diploma -
Freedom High School
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