Jailene Concepcion

• Streamlined patient check-in and check-out processes to enhance patient flow and satisfaction.
• Facilitated referrals for specialist care to ensure timely access to necessary treatments.
• Protected patients by observing strict HIPAA guidelines.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
• Collected co-payments and verified insurance coverage to support billing accuracy and patient compliance.

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• Conducted property tours for prospective tenants, enhancing customer experience and satisfaction.
• Handled incoming calls regarding unit availability and pricing, providing timely information to prospective tenants.
• Facilitated lease signings while explaining terms and conditions to new residents.
• Managed leasing paperwork and maintained accurate tenant records in the system.
• Maintained accurate records of prospective renters and applications, ensuring efficient leasing process.