Jailene Taveras
25 Sunnyside DR. Yonkers,NY
Summary
Dedicated BDC Service Representative with a focus on customer care, relationship building, and effective communication. Proven ability to resolve issues efficiently, ensuring high levels of customer satisfaction.
Overview
5
5
years of professional experience
Work History
BDC Service Representative
Toyota
Yonkers, New York
07.2024 - Current
- Assisted customers with service inquiries and appointment scheduling.
- Maintained accurate records of customer interactions and service requests.
- Followed up with customers after completion of service requests.
- Resolved customer complaints and issues in an efficient manner.
Salesperson
Target
09.2023 - 04.2024
- Worked to build relationships with customers and built potential for additional sales.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Receptionist
HearUSA
03.2022 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Babysitter
Day Care
01.2021 - 06.2021
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
High School Diploma -
Bronxwood Preparatory Academy High School
Bronx, NYSkills
- Customer care and support
- Sales techniques
- Relationship management
- Data entry
- Telephone communication
- Organizational skills
- Client relations and scheduling
Languages
4,4
Skills
- Patience and Empathy
- Infant Care
- Cleaning and sanitizing
Timeline
BDC Service Representative
Toyota
07.2024 - Current
Salesperson
Target
09.2023 - 04.2024
Receptionist
HearUSA
03.2022 - 08.2023
Babysitter
Day Care
01.2021 - 06.2021
High School Diploma -
Bronxwood Preparatory Academy High School
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