Open To Work
Jailene Lopez-Gallegos
Maple Valley
Summary
Dedicated Customer Service Representative experienced in resolving customer inquiries and enhancing satisfaction. Achieved effective communication and problem-solving through meticulous account management and documentation practices. Focused on building rapport with clients and maintaining high customer satisfaction to drive company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Representative
G&M General Contractor LLC
Federal Way
04.2025 - Current
- Assisted customers with inquiries about services and project timelines to enhance understanding and satisfaction.
- Coordinated communication between clients and project teams for efficient service delivery.
- Provided support in managing customer accounts and documentation processes.
- Resolved customer complaints by identifying issues and proposing effective solutions to improve service experience.
- Scheduled appointments for consultations and follow-up visits with clients.
- Managed incoming calls from customers seeking assistance with their orders or other services.
- Provided fast, friendly, and knowledgeable responses to routine questions and service complaints to foster positive customer relationships.
- Followed proper cash handling procedures while completing transactions.
Warehouse Associate
Amazon
Sumner
10.2025 - 02.2026
- Operated material handling equipment to efficiently transport products throughout warehouse, ensuring timely order fulfillment.
- Inspected items for damage and reported discrepancies to management.
- Packed and labeled merchandise to ensure accurate loading and shipment to customers, enhancing delivery reliability.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Performed cycle counts to ensure accuracy of inventory levels.
- Handled hazardous materials safely, adhering to regulations to maintain workplace safety and compliance.
- Assisted in packaging and labeling of products for shipment.
- Used digital database to keep records of units and stock moved.
Sales Associate
Carters Inc
Federal Way
07.2023 - 08.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers in selecting products, delivering exceptional service that enhanced shopping experience.
- Guided customers in finding specific products, addressing inquiries, and providing tailored product advice.
- Educated customers on promotions and loyalty programs effectively.
- Resolved customer inquiries and concerns with professionalism and patience.
- Processed transactions accurately using point-of-sale systems.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Associate of Science - Nursing
Green River Community College
Auburn, WA01-2028
High School Diploma -
West Auburn Senior High School
Auburn, WA06-2024
Skills
- Customer service
- Client interaction management
- Problem resolution
- Time management
- Documentation accuracy
- Customer database management
- Account management
- Team collaboration
- Organization
- Record management
- Effective communication
- Quick problem solving
- Adaptability to change
- Dynamic work environment
- Patient care
Languages
Spanish
Full Professional
Certification
CPR Certified
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$45000/yr - $200000/yrTimeline
Warehouse Associate
Amazon
10.2025 - 02.2026
Service Representative
G&M General Contractor LLC
04.2025 - Current
Sales Associate
Carters Inc
07.2023 - 08.2024
Associate of Science - Nursing
Green River Community College
High School Diploma -
West Auburn Senior High School