Jaima Cross

• Cultivated positive customer relationships through friendly and engaging interactions.
• Assisted customers with inquiries related to insurance plans, claims, billing, and technical support.
• Maintained detailed records of customer interactions and transactions for future analysis.
• Performed administrative tasks including filing paperwork, updating databases, and generating reports.
• Responded to customer inquiries via phone and email promptly and effectively.

Prepared loan files for submission by verifying and obtaining clearance of underwriting conditions.

• Submitted comprehensive loan packages to underwriting department, facilitating efficient approval processes.
• Contacted external sources and vendors to confirm accuracy of client financial information.
• Reviewed loan applications and documentation to ensure integrity of data.
• Processed loan modifications in compliance with investor guidelines.

• Delivered comprehensive loan submission packages to underwriters for Conventional, FHA, and VA loans.
• Reviewed loan applications, ensuring accuracy of borrower information throughout the process.
• Managed conditions from in-house underwriters while collaborating with Loan Officer and Assistant for approvals.
• Prepared Closing Disclosure and ensured timely delivery of loan documents and funding to title companies.

• Analyzed loan files, including review of borrower's income, assets and credit, verified compliance to specific underwriting criteria and input new loans into designated software.
• Met with borrowers, took applications, distributed disclosures, ordered and reviewed title commitments and executed detailed follow-up through closing to verify completed requirements.
• Set and confirmed appointments with clients, realtors and business partners and initiated marketing contact with new leads and realtors.
• Generated estimates clients requested, sent pre-approval letters to agents and confirmed receipt of verification of employment documentation.

• Ordered appraisals, title commitment, tax transcripts for all mortgage loans in the Clarksville department.
• Ordered all COEs and IRRLs for VA loans.
• Wired VA Funding Fees to VA and FHA PMI to FHA
• Completed and retrieved the VA LGC and the FHA MIC
• Second review for all HMDA sheets