Rachael Speer
Friendship,TN
Summary
Highly skilled Insurance Customer Service Representative with broad experience in managing customer inquiries, processing insurance claims and maintaining client records. Strong skills include effective communication, problem-solving and relationship-building abilities. Previous roles have showcased ability to boost customer satisfaction levels and contribute to team success through hard work, attention to detail and excellent organizational capabilities.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
MBI Worldwide
Chicago, IL
07.2023 - 12.2023
- Reviewed investigative documents including police reports, court records, and other related materials.
- Researched legal documents such as birth certificates, marriage licenses, divorce decrees, property records to determine facts relevant to investigations.
- Assessed credibility of sources through careful review of statements obtained during interviews or interrogations.
- Provided administrative support for multiple departments within the organization.
- Answered telephones, directed calls, and took messages.
Customer Service Representative
HGS - Hinduja Global Solutions
Chicago, IL
08.2022 - 05.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Greeted customers and provided prompt, courteous service.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
Education
RDA - Dental Assistant
Tennessee Collage of Applied Technology - Newbern
Newbern, TN02-2014
Skills
- Data Collection
- Complaint resolution
- Data Entry
- Call Management
- Order Fulfillment
- Clerical Support
- Computer Proficiency
- Call Center Operations
- Proofreading
- Call center experience
- Policy understanding
- Client Education
- Complaint Handling
- Organization
- Insurance terminology
- Eligibility Determination
- Insurance Claim Forms Review
- Customer Service
- Effective Communication
- Information Verification
- Patient contact
- Claims Processing
- Organizing and Prioritizing Work
Accomplishments
- Graduated as a Tennessee Scholar in the graduating class of 2013.
- Graduated Top 10% of my class.
- Graduated Dental Assisting school with a 4.0 GPA- went on to further my dental career by traveling and taking other classes to better my knowledge.
Timeline
Customer Service Representative
MBI Worldwide
07.2023 - 12.2023
Customer Service Representative
HGS - Hinduja Global Solutions
08.2022 - 05.2023
RDA - Dental Assistant
Tennessee Collage of Applied Technology - Newbern
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