Jaime Geisler
Conway
Summary
Administrative support specialist with four years of experience in customer service and database management. Proven ability to handle sensitive information with confidentiality while streamlining processes. Focused on delivering exceptional service to improve operational efficiency and support team objectives.
Overview
13
13
years of professional experience
Work History
Service Representative
DFA
08.2025 - Current
- Assisted with child support inquiries by answering calls and addressing in-person questions in front office, enhancing client service experience.
- Collaborated with caseworkers, attorneys, and clients to facilitate communication and ensure timely support and information sharing.
- Conducted searches for noncustodial parents using databases, public records, and authorized resources to locate individuals efficiently.
- Using state and federal databases to search for individuals.
- Verifying address, employment and contact information to ensure info is current.
- Opening and reopening cases and updating any information provided.
- Maintaining confidentiality and handling sensitive information.
Administrative Specialist III - Physical Plant
University of Central Arkansas
04.2021 - 07.2025
- Organized and filed key requests in system to enhance retrieval efficiency.
- Scheduled appointments for key pickups and returns to streamline access for staff.
- Enter keys that have been issued or returned into the online system.
- Handled TR1 for bus drivers.
- Answer emails and phone calls.
- Processed Wex billing monthly to maintain timely payment schedules.
Institutional Services Assistant
University of Central Arkansas
01.2020 - 01.2021
- Maintained safe and sanitary living conditions for students in dorms.
- Cleaned and sanitized showers, bathrooms, lobby, and kitchen to ensure health and safety standards.
- Performed detailed cleaning and sanitizing of bathrooms, offices, classrooms, and lecture halls to support a conducive learning environment.
Inventory Associate
WIS International
01.2020 - 01.2021
- Counted inventory for major retailers, ensuring accuracy and timeliness.
- Conducted inventory counts to ensure accurate stock levels and product availability.
- Monitored and counted items on store shelves to uphold inventory accuracy.
- Utilized handheld scanners to track and manage inventory efficiently.
- Organized and maintained storage areas for optimal space utilization and accessibility.
Clerk/Shipping Management
Advanced Pathology Solutions
01.2017 - 01.2018
- Managed office supply orders and coordinated FedEx pick-ups to ensure timely delivery.
- Picked up deliveries from FedEx daily.
- Delivered supplies to clinics and hospitals, ensuring availability of necessary materials.
- Prepared and distributed supplies to sales reps and clients to support operational needs.
- Responded to phone calls and emails from clients and colleagues.
- Uploaded and sent reports.
- Put in information and data as well as update records.
Clerk
Arkana Laboratories
01.2014 - 01.2017
- Managed incoming phone calls and emails to ensure timely communication.
- Dispatched patient slides, reports, and letters to support timely patient care.
- Processed shipment orders to maintain efficient supply chain operations.
- Organized and categorized Light and IF slides for easy retrieval.
- Assembled biopsy kits by gathering materials and tools.
- Worked with excel some, FedEx shipping, burning CDs with images, type up letters using Word.
Education
High school Diploma -
Conway High School West
Conway, AR05-2012
Skills
- Customer service
- Information verification
- Data analysis
- Confidentiality compliance
- Customer service
- Record maintenance
- Time management
- Verbal communication
- Record maintenance
Timeline
Service Representative
DFA
08.2025 - Current
Administrative Specialist III - Physical Plant
University of Central Arkansas
04.2021 - 07.2025
Institutional Services Assistant
University of Central Arkansas
01.2020 - 01.2021
Inventory Associate
WIS International
01.2020 - 01.2021
Clerk/Shipping Management
Advanced Pathology Solutions
01.2017 - 01.2018
Clerk
Arkana Laboratories
01.2014 - 01.2017
High school Diploma -
Conway High School West