Jaime Lopez
Miami
Summary
Dynamic Operations Manager with proven expertise in quality control, safety compliance, and staff training. Committed to enhancing team productivity and ensuring exceptional service delivery.
Overview
14
14
years of professional experience
Work History
Operations Manager
First Services Residential
Miami
08.2025 - 03.2026
- Managed daily operations to ensure efficient service delivery.
- Coordinated team schedules to align workforce availability with service demands.
- Oversaw property maintenance requests, ensuring prompt resolution to enhance resident satisfaction.
- Implemented safety protocols to maintain a secure environment.
- Trained new staff on operational procedures and company policies.
- Communicated with vendors to manage supplies and service contracts.
- Conducted regular inspections to uphold quality standards in properties.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Coordinated staff schedules and training sessions to optimize inventory management.
- Resolved resident complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Developed operational teams to effectively address process and production requirements.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Developed and implemented operational procedures to ensure quality standards are met.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Night Manager
Loews Hotel & Co
Miami
06.2023 - 03.2025
- Supervised night operations to ensure guest satisfaction and safety.
- Coordinated front desk staff during night shifts, ensuring seamless guest check-ins.
- Resolved guest complaints efficiently while maintaining high service standards.
- Trained new employees on hotel policies and emergency procedures.
- Conducted nightly audits of financial transactions and room occupancy reports.
- Ensured cleanliness and organization of public areas throughout the hotel.
- Collaborated with security to monitor hotel premises and address any issues.
- Handled late-night reservations and special requests for guests promptly.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Managed emergency situations such as fires, medical emergencies or criminal activity.
- Streamlined operational processes during night shift, enhancing overall efficiency.
- Oversaw night audit function and preparation of daily financial reports.
- Provided training for new night shift personnel on proper use of equipment and safety protocols.
- Created and implemented procedures for staff to effectively resolve customer complaints.
- Conducted routine inspections of front office and public areas, taking immediate actions to correct deficiencies.
- Recruited and trained staff to enhance night operations efficiency.
Director of Front Office Operations
Hyde Resort & Residence
Miami
04.2020 - 03.2023
- Managed daily front office operations and guest services at luxury resort.
- Supervised front desk staff, ensuring high-quality customer service standards.
- Implemented efficient check-in and check-out procedures for guest satisfaction.
- Coordinated with housekeeping to maintain room readiness and cleanliness.
- Developed training programs for new front desk employees and ongoing staff development.
- Oversaw reservation systems, ensuring accurate booking and availability management.
- Addressed guest inquiries and resolved issues promptly to enhance experience.
- Collaborated with management to improve operational workflows and service delivery.
- Maintained accurate records of employee attendance and performance reviews.
- Handled guest complaints professionally while ensuring that they received satisfactory resolutions.
Night Manager
Atton Brickell Miami - Novotel
Miami
04.2016 - 03.2020
- Supervised night operations to ensure guest satisfaction and safety.
- Managed front desk staff during night shifts and coordinated guest check-ins.
- Resolved guest complaints efficiently while maintaining high service standards.
- Conducted nightly audits of financial transactions and room occupancy reports.
- Trained new employees on hotel policies and emergency procedures.
- Ensured cleanliness and organization of public areas throughout the hotel.
- Collaborated with security to monitor hotel premises and address any issues.
- Handled late-night reservations and special requests for guests promptly.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Managed emergency situations such as fires, medical emergencies or criminal activity.
- Communicated with management via email or phone message to report issues needing attention.
- Established friendly relationships with regular guests, members and residents.
- Oversaw night audit function and preparation of daily financial reports.
- Provided training for new night shift personnel on proper use of equipment and safety protocols.
Night Manager
Grand Beach Hotel
Miami Beach
02.2012 - 04.2016
- Supervised night operations to ensure guest satisfaction and safety.
- Coordinated front desk staff during night shifts and facilitated guest check-ins to enhance guest experience.
- Resolved guest complaints efficiently while maintaining high service standards.
- Conducted nightly audits of financial transactions and room occupancy reports.
- Trained new employees on hotel policies and emergency procedures.
- Ensured cleanliness and organization of public areas throughout the hotel.
- Processed late-night reservations and addressed special requests for guests to ensure satisfaction.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Oversaw emergency situations such as fires, medical emergencies, or criminal activity, ensuring guest safety and compliance with protocols.
Education
Associate of Arts - Commercial Arts
International Fine Arts College
Miami06-1994
Skills
- Operational management
- Safety compliance
- Staff training
- Quality control
- Vendor management
- Customer relationship management
Languages
English
Professional
Spanish
Professional
Timeline
Operations Manager
First Services Residential
08.2025 - 03.2026
Night Manager
Loews Hotel & Co
06.2023 - 03.2025
Director of Front Office Operations
Hyde Resort & Residence
04.2020 - 03.2023
Night Manager
Atton Brickell Miami - Novotel
04.2016 - 03.2020
Night Manager
Grand Beach Hotel
02.2012 - 04.2016
Associate of Arts - Commercial Arts
International Fine Arts College