JAIME PARANI
Kissimmee,FL
Summary
Self-motivated individual with extensive experience in sales consulting and customer service. Possess a strong ability to thrive in goal oriented environments. Highly skilled in understanding customer needs with an expertise in calculating an organization's ROI. Extremely proficient using The Consultative Sales Approach along with a strong ability to convey an organization's Value Proposition.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Mindlance Inc.
Union, NJ
09.2022 - 12.2022
- Contracted Remote Position with FL Blue/BCBS/Guidewell Remote Customer Service Representative exceeding customer call guidelines for service levels, handle time and productivity.
- Researched medical tests, terms, and procedure descriptions to help explain wellness activities for rewards to members
- Provided excellent customer service supporting 30 + inbound calls per day, assisting members with updating their activities and placing orders for rewards redemption.
- Processed member's orders promptly to increase customer satisfaction using CRM software to detail calls with members.
Retail Team Member
Tractor Supply
Honesdale, PA
12.2021 - 09.2022
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Increased sales by 25% by developing strong rapport with customers and creating positive impression of business.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Customer Service Advocate
Pro Unlimited Inc.
San Francisco, CA
10.2020 - 12.2020
- Contracted Remote Position for FL Blue/BCBS/Guidewell Consistently meeting or exceeding productivity metrics used to measure performance for Telesales Representatives
- Utilized excellent customer service skills to establish rapport and successfully manage call volumes of 100+ plus calls per day
- Selected for additional responsibilities to include Outbound Call Campaigns
- Daily use of CRM SalesForce with Five9 VoIP integration for campaigns & leads. Customer Connect CRM to help members with all other plan inquiries.
Education
Some College (No Degree) - Business Marketing
University of Central Florida
OrlandoSome College (No Degree) - Business Marketing
Valencia College
OrlandoReal Estate License Acquired
IFREC - Institute of Florida
OrlandoSkills
- Consultative Sales Approach
- Cost Analysis & ROI Proposal Creation & Presentation
- Strong Closing Involvement w/ Corp Officers
- Prospecting & Lead Generation
- End User Software & Equipment Training
- Supervision & New Hire Training
- Exceeded Sales Goals & Quotas
- MS Office/Adobe Acrobat/Salesforce CRM/Adobe Photoshop & Illustrator
- Exceeded Sales Goals & Quotas
- MS Office/Adobe Acrobat/Salesforce CRM/Adobe Photoshop & Illustrator
- Exceeded Sales Goals & Quotas
- MS Office/Adobe Acrobat/Salesforce CRM/Adobe Photoshop & Illustrator
Accomplishments
- Awarded 1st place in product demonstration competition for the Orlando Area, with more than 40 Sales Executives competing and 2nd place in the Regional North Florida competition, with over 120 Sales Executives competing.
- Multiple Sales Executive Promotions included: Named Account Healthcare/HIPPA Specialist, Named and Major Account Color Specialist and Major Account Government Specialist.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakens.
Carl Jung
Timeline
Customer Service Representative
Mindlance Inc.
09.2022 - 12.2022
Retail Team Member
Tractor Supply
12.2021 - 09.2022
Customer Service Advocate
Pro Unlimited Inc.
10.2020 - 12.2020
Some College (No Degree) - Business Marketing
University of Central Florida
Some College (No Degree) - Business Marketing
Valencia College
Real Estate License Acquired
IFREC - Institute of Florida
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