Versatile and results-oriented professional with extensive experience at Eyemart Express LLC, adept in frame fitting and customer service. Excelled in enhancing patient experience through expert eyewear selection and insurance verification, significantly improving satisfaction. Skilled in both corrective lens knowledge and building positive customer relationships, consistently contributing to increased sales and repeat business.
Hi, I’m
Jaime Rhoades
Oklahoma City,OK
Summary
Work History
Eyemart Express LLC
Optician
Job overview
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained safe, clean and organized environment to increase patient comfort.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
Hospital Business Services
AR Specialist
Job overview
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing, and resolving issues.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Tracked contracts, proposals, and waivers to keep billing accurate and current.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Performed targeted collections on past due accounts aged over Number days.
- Researched and resolved customer claims related to shortages, discount violations, and returns.
Dr. Fenn
Chiropractor Assistant
Job overview
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Educated patients by providing treatment option information and advice on self-care and injury prevention.
- Input patient data into computer system using Software and checked information for accuracy.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Collected and documented patient medical information such as blood pressure and weight.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Neuropathy treatments with electro, balance equipment.
Hobby Lobby
Cashier
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register to record transactions accurately and efficiently.
- Set up new sales displays each week with fresh merchandise.
Education
Dodge City Community College Dodge City, KS
Certified Nursing Aide
University Overview
Skills
- Display building
- Eyewear trends
- Frame fitting
- Customer service
- Optical orders
- Corrective lens options
- Retail sales
- Product upselling
- Computer skills
- Insurance verification
- Order preparation
- Transaction processing
- Eyeglass repair
Public Keynote Speaker, I have been on the radio and television
Public Keynote Speaker, I have been on the radio and television
I was honored with Women of Worth award. Speaking on Sexual Assault.
Timeline
Optician
Eyemart Express LLC
AR Specialist
Hospital Business Services
Chiropractor Assistant
Dr. Fenn
Cashier
Hobby Lobby
Dodge City Community College
Certified Nursing Aide
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