Jaime Serrano
Winston-Salem,NC
Summary
Skilled construction and delivery professional with a strong focus on customer satisfaction and business growth. Committed to further develop career utilizing knowledge acquired in previous positions to succeed individually and on a team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Construction Laborer & Customer Service Associate
Remodeling Services
Winston-Salem, NC
06.2014 - 11.2024
- Supported the family business in contracting and home renovations, with projects ranging from demolition to home-wide reconstruction and remodeling.
- Strategized market entry by consulting prospective clients and answering any inquiries, significantly increasing clientele by 200% within the first three months.
- Negotiated pricing with our clients and accounted for expenses to improve our bottom line by 30% within our first year of business.
FedEx Delivery Driver
Ash Capital Inc
Clemmons, NC
10.2022 - 03.2024
- Loaded the vehicle with up to 200 packages, weighing up to 150 pounds.
- Operated both the delivery van and box truck in a safe and defensive manner while on the road in high-traffic areas.
- Delivered and handled packages in a safe and respectful manner, always keeping the customer's satisfaction in mind.
- I worked five constant, strenuous days, and six continuous days during the holiday season for four weeks.
Amazon Delivery Driver
Metro Logistics Group, LLC
Greensboro, NC
05.2021 - 03.2022
- Safely and efficiently operated delivery van.
- Loaded delivery vehicle in an efficient manner and delivered up to 300 packages with 200 stops in a high-paced environment.
- Provided customers with professional assistance regarding any concerns, while providing a satisfactory solution.
Lumper
Triad Loading Services
Winston-Salem, NC
07.2015 - 03.2016
- Maintained a constant presence on the docking floor to assist with incoming shipments, or departures of goods.
- Assisted management with the inventory administration of crates weighing over 5,000 pounds of incoming goods every shift.
- Trained and mentored new and incoming lumpers on proper loading and unloading techniques to increase our overall daily efficiency.
Education
Associate of Science - Biology
Forsyth Technical Community College
Winston-Salem, NC01-2018
Bachelor of Science - Biology
University of North Carolina At Greensboro
Greensboro, NCSkills
- Microsoft Excel (1 year)
- Microsoft Word (1 year)
- Microsoft PowerPoint (1 year)
- Customer satisfaction
- Pipeline building
- Route planning
- Time management
Certification
- Driver's License
- Life Insurance License
Languages
Spanish
Native/ Bilingual
Timeline
FedEx Delivery Driver
Ash Capital Inc
10.2022 - 03.2024
Amazon Delivery Driver
Metro Logistics Group, LLC
05.2021 - 03.2022
Lumper
Triad Loading Services
07.2015 - 03.2016
Construction Laborer & Customer Service Associate
Remodeling Services
06.2014 - 11.2024
Associate of Science - Biology
Forsyth Technical Community College
Bachelor of Science - Biology
University of North Carolina At Greensboro
Similar Profiles
Darvis Rene Ramirez BrownDarvis Rene Ramirez Brown
Construction Worker at Remodeling ServicesConstruction Worker at Remodeling Services
Ervin AparicioErvin Aparicio
Texas Renovation Pro at Remodeling ServicesTexas Renovation Pro at Remodeling Services
Leny DuqueLeny Duque
Administrative Assistant at LFD Remodeling ServicesAdministrative Assistant at LFD Remodeling Services