Jaimee V. Estrada
Summary
Accomplished Senior Teller/Teller Coordinator at U.S. Bank for over 5 years with excellent customer service and problem-solving skills, I trained all new bank tellers to always work with the utmost integrity for both our customers and branch. As a supervisor, it was my duty to act with ethical principles and was proud to lead my team by example. I excel in high-pressure environments, driving positive outcomes and fostering team collaboration. I am fast learning and put my whole heart into everything I do. Thank you for taking the time to consider me for this position.
Overview
10
10
years of professional experience
Work History
Senior Teller/Teller Coordinator
U.S. Bank
Big Bear Lake
03.2015 - 04.2021
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Enhanced customer satisfaction by efficiently processing transactions, addressing inquiries, and providing tailored financial advice.
- Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
- Managed overdraft reports and performed audits.
- Streamlined daily operations for improved efficiency by implementing new teller procedures and training junior staff members.
- Coached and trained 5 of new bank tellers.
- Promoted positive customer interactions, consistently maintaining a professional demeanor during high-pressure situations.
- Handled foreign currency and performed currency transaction reports.
- Collaborated with management to develop strategies for improving overall branch performance and customer retention rates.
- Assisted customers in navigating online banking platforms, resulting in increased adoption of digital banking services within the branch clientele base.
- Managed shift schedule for team of 5.
- Identified fraudulent activities through diligent observation and adherence to established policies, safeguarding both clients'' assets and the bank''s reputation.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Investigated and promptly resolved issues with patron accounts.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Executed wire transfers, stop payments and account transfers.
- Cross-sold credit cards, loans and other bank products.
- Counted, verified and handled bank deposits and armored car transactions.
- Trained new hires on customer service policies and procedures.
Sales Associate
Verizon
Big Bear Lake, CA
04.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Listened to customer needs and desires to identify and recommend optimal products.
Front Desk Receptionist
Snow Summit Townhouses
Big Bear Lake, CA
10.2011 - 02.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Trained new team members on company procedures, customer service and issue resolution.
Education
High School Diploma -
Big Bear High
Big Bear City06.2012
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Reliable and punctual
- Flexible Schedule
- Verbal/written communication
- Management experience
- Organization
Additional Information
Personal References
• Michael Weber Former Assistant Branch Manager: 949.423.8206
• Rouke Fengler Former U.S. Bank Branch Manager: 909.866-9720
• Gloria Lopez Former U.S. Bank Branch Manger: 909.744.7131
• Erika Paiz Former U.S Bank Customer Relations Consultant: 909-496.8572
• Pedro Carmona Former Verizon Store Manger: 559.679.8992
Timeline
Sales Associate
Verizon
04.2021 - 11.2021
Senior Teller/Teller Coordinator
U.S. Bank
03.2015 - 04.2021
Front Desk Receptionist
Snow Summit Townhouses
10.2011 - 02.2015
High School Diploma -
Big Bear High