Jaimie Krebs
New York Mills
Summary
Dynamic Case Specialist at MetLife with expertise in regulatory compliance and FMLA administration. Proven track record in training and mentoring staff while effectively coordinating client care. Skilled in documentation review and employee communication, ensuring accurate records and fostering a collaborative environment. Committed to problem-solving and enhancing operational efficiency.
Overview
13
13
years of professional experience
Work History
Case Manager Specialist
Metlife
Oriskany
01.2021 - Current
- Evaluated case documentation for compliance with legal and regulatory standards.
- Provided training and support to junior staff on case management procedures.
- Maintained accurate records in case management systems for easy retrieval.
- Worked successfully with HR and employees on coordinating accommodations.
- Coordinated case management efforts among clients, providers, and community resources.
- Maintained accurate documentation of client interactions and treatment plans in systems.
FMLA Claims Specialist
Metlife
Oriskany
07.2018 - Current
- Managed FMLA claims to ensure compliance with federal regulations.
- Reviewed documentation to determine eligibility for leave requests.
- Communicated with employees regarding their FMLA rights and responsibilities.
- Maintained accurate records of all FMLA claims and related correspondence.
- Responded promptly to inquiries from claimants concerning their rights under the family medical leave act.
- Drafted letters to inform claimant about their rights or decisions made regarding their claim.
- Conducted research to obtain information related to FMLA claims processing as required.
- Analyzed employee eligibility for FMLA leave based on company policy and federal regulations.
Monitor Technician
Rome Memorial Hospital
Rome
04.2016 - 03.2020
- Monitored patient vital signs using telemetry equipment and alerting nursing staff.
- Assisted in maintaining accurate patient records and ensuring data integrity.
- Collaborated with healthcare team to provide timely information for patient care.
- Operated cardiac monitoring systems to track real-time heart activity of patients.
- Responded promptly to alarms, determining urgency and notifying appropriate personnel.
- Maintained a clean and organized work environment in the telemetry unit.
- Observed cardiac monitors for arrhythmias or other irregularities.
- Performed basic clerical duties such as filing, copying, and faxing documents related to patient care.
- Notified physicians promptly of any change in a patient's condition or status.
- Initiated emergency response protocols when necessary.
Patient Care Technician
Rome Memorial Hospital
Rome
08.2012 - 03.2020
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted patients with daily living activities and personal hygiene needs.
- Prepared and maintained patient rooms for incoming admissions and procedures.
- Maintained cleanliness and organization of medical equipment and supplies.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Assisted with patient admissions, discharges and transfers.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Instructed new employees on proper techniques of performing daily tasks.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Education
Associate of Applied Science - Media Management And Marketing
Mohawk Valley Community College
Utica, NY05-2012
Skills
- Case documentation
- Regulatory compliance
- FMLA administration
- Record management
- Client coordination
- Documentation review
- Employee communication
- Training and mentoring
- Effective communication
- Problem solving
Timeline
Case Manager Specialist
Metlife
01.2021 - Current
FMLA Claims Specialist
Metlife
07.2018 - Current
Monitor Technician
Rome Memorial Hospital
04.2016 - 03.2020
Patient Care Technician
Rome Memorial Hospital
08.2012 - 03.2020
Associate of Applied Science - Media Management And Marketing
Mohawk Valley Community College
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