Jaimie Reyes
Mount Vernon,WA
Summary
Accomplished Lead Medical Assistant at Skagit Regional Health, adept in HIPAA compliance and clinical leadership, enhanced patient care through effective coordination and compassionate service. Streamlined clinic operations by over 30%, leveraging strong critical thinking and team supervision skills. Proven track record in improving patient satisfaction and operational efficiency. Hardworking Lead Medical Assistant competent in both clinical and office support. Trains new staff to handle rigors of healthcare work and required protocols. Manages high patient volumes by keeping records updated, supplies stocked and schedules well-coordinated. Skilled in assisting with procedures and triaging patients.
Overview
9
9
years of professional experience
Work History
Lead Medical Assistant
Skagit Regional Health
09.2019 - Current
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
- Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
Caregiver
Right At Home Northwest Washington
06.2015 - 09.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Education
Associate of Applied Science - Medical Assisting
Skagit Valley College
08.2019
High School Diploma -
Mount Vernon High School
06.2007
Skills
- HIPAA Compliance
- Clinical Leadership
- Insurance Verification and Billing
- Scheduling and Appointment Management
- Patient education and counseling
- Staff Oversight
- Phlebotomy expertise
- Performance Improvement
- Critical thinking abilities
- Professionalism and Ethics
- Team building and supervision
- Patient Care Coordination
- Inventory and supply management
- Conflict resolution techniques
- EMR / EHR
- Medical terminology knowledge
- Procedure Assistance
- CPR
- Data Entry
- Compassionate
- Medical Terminology
- Customer Service
- Prioritizing stat orders
- Maintaining confidentiality
- Immunization Administration
- Medical Records Management
- Vital Sign Monitoring
- Insurance Claims
Timeline
Lead Medical Assistant
Skagit Regional Health
09.2019 - Current
Caregiver
Right At Home Northwest Washington
06.2015 - 09.2017
Associate of Applied Science - Medical Assisting
Skagit Valley College
High School Diploma -
Mount Vernon High School