Jaimie Thompson
Franklinville
Summary
Detailed professional with experience in front desk operations and bakery assistance. Skilled in effective communication and strong organizational skills, contributing to improved customer satisfaction, and streamlined processes. Eager to learn expertise in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
St. Bonaventure University
Saint Bonaventure
09.2023 - Current
- Greeted visitors and students with a friendly and professional demeanor.
- Maintained an organized filing system for class textbooks.
- Provided information about university programs and services to prospective students.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Completed basic bookkeeping and document filing.
Bakery Assistant
Giant Food Mart
Cuba
06.2024 - 08.2024
- Assisted in daily bakery operations, ensuring products met quality standards.
- Prepared various baked goods, including bread, pastries, and cakes.
- Maintained cleanliness and organization of the bakery area and equipment.
- Monitored inventory levels, restocking supplies as necessary during shifts.
- Collaborated with team members to improve workflow efficiency and product presentation.
- Handled customer inquiries and provided recommendations on baked items.
- Operated baking equipment safely, adhering to all health regulations and guidelines.
- Maintained a clean and sanitary work area throughout the day.
- Washed preparation utensils, tools, and machinery by hand and using industrial dishwasher, segregating used utensils from clean to prevent cross-contamination.
- Set up fresh baked goods in front display, organizing for visibility, and to showcase daily specials or items with limited availability or shelf-life.
- Baked cookies, muffins, breads, tarts, pies, cupcakes and other desserts.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
Education
Bachelor Of Arts (BA) - Psychology & Criminology with Honors
St. Bonaventure University
Saint Bonaventure, NY05-2027
Skills
- Customer service
- Effective communication
- Conflict resolution
- Team collaboration
- Time management
- Organizational skills
Languages
English
Native/ Bilingual
Spanish
Limited
Korean
Elementary
Accomplishments
Alpha Phi Sigma Treasurer
Timeline
Bakery Assistant
Giant Food Mart
06.2024 - 08.2024
Front Desk Receptionist
St. Bonaventure University
09.2023 - Current
Bachelor Of Arts (BA) - Psychology & Criminology with Honors
St. Bonaventure University