Jair Enriquez
Napa,CA
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
13
13
years of professional experience
Work History
Server
Auberge du Soleil
Rutherford, California
08.2024 - 02.2025
- Developed rapport with guests and assisted in generating repeat business by providing acceptional service
- Up kept cleanliness of dining areas and employee stations
- Increased sales significantly by up selling higher-end products to guests
- Stayed informed about daily and seasonal menu items and promotions
Lead Server
Bottega Restaurant
Napa, CA
04.2012 - 01.2025
- Displayed leadership by training new employees to perform daily operations
- Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures
- Provided wine pairings for various Italian cuisine dishes
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours
- Conducted regular checks on customer satisfaction levels during meal service
Server
Brix napa valley
Oakville, California
04.2015 - 03.2017
- Maintained a friendly attitude towards guests at all times
- Communicated with kitchen and staff regarding any special requests from guests
- Worked closely with team members in high pressure situations to provide exceptional service
- Provided professionalism to employees and guests to maintain an alleviated ambiance
Education
Associate of Science - Computer Science
Napa Valley College
Napa, CA06-2016
High School Diploma -
Napa High
Napa, CA06-2012
Skills
- Order delivery practices
- Hostess support
- Daily specials memorization
- Understanding of wine and liquor
- Efficient in high pressure situations
- Effective customer up selling
- Dining room cleaning and upkeep
- Positive guest engagement
Timeline
Server
Auberge du Soleil
08.2024 - 02.2025
Server
Brix napa valley
04.2015 - 03.2017
Lead Server
Bottega Restaurant
04.2012 - 01.2025
Associate of Science - Computer Science
Napa Valley College
High School Diploma -
Napa High