Jair Hernandez
Elmhurst,NY
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
2
2
years of professional experience
Work History
Cashier
Local Grocery Store
Corona, NY
06.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Aldi
Jamaica, NY
03.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
High School For Arts And Business
Corona, NY06-2023
Bachelor of Science - Engineering Mechanics
New York City College of Technology
Brooklyn, NY05-2029
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
Local Grocery Store
06.2023 - 09.2023
Customer Service Representative
Aldi
03.2022 - 01.2023
High School Diploma -
High School For Arts And Business
Bachelor of Science - Engineering Mechanics
New York City College of Technology