Jairo Guillen
Houston
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
2
2
years of professional experience
Work History
Host
The Cheesecake Factory
11.2023 - 02.2024
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Cashier
Eataly Boston
04.2023 - 10.2023
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
McDonald's Restaurant
12.2021 - 12.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Revere High School
Revere, MA06.2023
Skills
- Reservations Management
- Team Collaboration
- Server Support
- Telephone reception
- Guest Relations
- Cleaning and sanitation
- Phone Etiquette
- Guest Seating
- Continuous Improvement
- Active Listening and Communication
- Team Player
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Host
The Cheesecake Factory
11.2023 - 02.2024
Cashier
Eataly Boston
04.2023 - 10.2023
Cashier
McDonald's Restaurant
12.2021 - 12.2022
High School Diploma -
Revere High School