Jairus Lovejoy
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Vending Manager/Technician
A Action Vending
01.2019 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Helpdesk/PC Support Technician
Federal Reserve Bank Of Atlanta
02.2018 - 01.2019
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Walked individuals through basic troubleshooting tasks.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Certification - PC Repair & Network Technician
Atlanta Tech University
Atlanta, Georgia06.2017
Skills
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Sales Goals
- Technical Proficiency
- Inventory Management
- Employee Coaching and Mentoring
- Performance Tracking and Evaluations
- Product Inventories
- Merchandise Labeling
- Analytical and Critical Thinking
Timeline
Vending Manager/Technician
A Action Vending
01.2019 - Current
Helpdesk/PC Support Technician
Federal Reserve Bank Of Atlanta
02.2018 - 01.2019
Certification - PC Repair & Network Technician
Atlanta Tech University
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