Jaivon Morales
Kissimmee,FL
Summary
Dynamic Team Lead at Chick-fil-A with a strong focus on customer satisfaction and operational excellence. Skilled in coaching and mentoring, I enhanced team performance and improved workflow efficiency. Recognized for attention to detail and conflict resolution, I fostered a positive work environment while ensuring compliance with safety standards.
Overview
4
4
years of professional experience
Work History
Team Lead
Chick-fil-A
06.2022 - Current
- Assisted team members in daily operations and task management.
- Contributed to team meetings by sharing insights on workflow improvements.
- Learned operational processes to ensure compliance with safety standards.
- Provided feedback on process efficiency and potential enhancements.
- Collaborated with colleagues to achieve common goals and objectives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Handled cash transactions accurately, balancing registers at end of shifts.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
Education
High School Diploma -
Gateway High School
Kissimmee, FL05.2023
Skills
Attention to detail
Conflict resolution
Customer focus
Coaching and mentoring
Task delegation
Timeline
Team Lead
Chick-fil-A
06.2022 - Current
High School Diploma -
Gateway High School