JaKaiya Carpenter
Pleasant Grove,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Publix
Birmingham, AL
05.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Cashier
Jacks Family Resturant
Pleasant Grove, AL
07.2020 - 03.2021
- Performed cash, card and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Security Guard
Alabama Splash Adventure
Bessemer, AL
05.2019 - 09.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
Associate of Arts - Criminal Justice
T.A. Lawson State Community College
Birmingham, AL05.2024
High School Diploma -
Pleasant Grove High School
Pleasant Grove, AL05.2021
Skills
- Order and Refund Processing
- Upselling Products and Services
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Cash Register Operations
- Upbeat and Positive Personality
Timeline
Customer Service Representative
Publix
05.2021 - Current
Cashier
Jacks Family Resturant
07.2020 - 03.2021
Security Guard
Alabama Splash Adventure
05.2019 - 09.2019
Associate of Arts - Criminal Justice
T.A. Lawson State Community College
High School Diploma -
Pleasant Grove High School
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