Jakayla Easterling
DeKalb,IL
Summary
Dedicated insurance agent with expertise in client needs analysis, customer service, and risk mitigation. Proven ability to enhance client relationships and streamline claims processing.
Detail-oriented insurance professional skilled in negotiation and CRM software. Successfully developed tailored insurance solutions that increased client satisfaction and retention, contributing to a significant improvement in sales performance.
Overview
1
1
year of professional experience
Work History
Insurance Agent
ResultsCX/Trustage
Oak Brook, IL
10.2025 - Current
- Assisted clients with insurance policy inquiries and coverage options.
- Developed understanding of insurance products and services to enhance client support.
- Facilitated claims processing by gathering necessary documentation from clients.
- Provided administrative support in managing client records and policy renewals.
Life Insurance Broker
Prolific Financial
03.2025 - 08.2025
- Collaborated with team members to enhance sales strategies and improve client outreach efforts.
- Developed strong relationships with underwriters, ensuring favorable terms for clients and efficient processing of applications.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Life Insurance Broker
Family First Life
Naperville, IL
11.2024 - 07.2025
- Established a system for tracking policy lapse rates and implementing proactive outreach efforts to ensure high client retention.
- Provided excellent customer service, resolving issues promptly and maintaining long-term client relationships.
- Conducted thorough risk assessments to determine appropriate coverage levels for clients based on their unique circumstances.
- Improved sales closing ratio by refining presentation skills and addressing potential objections proactively during consultations.
- Assisted clients with complex estate planning needs by recommending suitable life insurance products as part of wealth preservation strategies.
Education
High School Diploma -
DeKalb High School
DeKalb Il Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Client needs analysis
- Customer follow-up
- Negotiation
- CRM software
- Health insurance
- Policy renewals
- Marketing management
- Risk mitigation
- Industry regulations
- Leads prospecting
- Business planning
- Deductible expense identification
Timeline
Insurance Agent
ResultsCX/Trustage
10.2025 - Current
Life Insurance Broker
Prolific Financial
03.2025 - 08.2025
Life Insurance Broker
Family First Life
11.2024 - 07.2025
High School Diploma -
DeKalb High School