Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
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Jakayla Perryman

MOBILE,AL

Summary

Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 3 years of experience interviewing specialists, witnesses and claimants to compile information.

Overview

5
5
years of professional experience

Work History

State Farm Auto

CLAIMS INSURANCE ADJUSTER, CNC CATASTROPHE
02.2021 - 06.2023
  • Conducting coverage and liability investigations on all assigned claims
  • Establishing car rental coverage as needed
  • Maintaining direct contact with insured claimants, witness, agents, attorney, and repair facilities
  • Maintaining up to date knowledge of claims settlement procedures, current state regulations, and policy changes
  • Handling and resolving customer complaints effectively
  • Work one on one with clients to achieve the highest rates of customer satisfactions
  • Determining responsibility and negotiating settlements with insureds or claimants
  • Collaborating with claims department and industry anti-fraud organization to resolve claims
  • Processing property damage and additional expenses payments
  • Ensuring that all claims are handled within time and budget guidelines, and accordance with statutory regulations.

Insurance Adjuster

Pilot Catastrophe Services
07.2019 - 01.2021
  • Examined claims forms and other records to determine insurance coverage.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Analyzed information gathered by investigations to report findings and recommendations.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.

CUSTOMER SERVICES REPRESENTATIVE

01.2018 - 06.2019
  • Providing accurate information to customers about products and services
  • Handling customer calls in a courteous and professional fashion
  • Performing data entry on tracking customer online orders that have been placed for pick up at the store
  • Cultivated a good relationship with customers by providing exemplary customer services
  • Assisting customer with exchanges and returns if product isn’t up to their satisfactions
  • Notifying management with customers and complaints or suggestions for an opportunity for growth
  • Assisting seasonal customers with getting their merchandises to the cars
  • Adhering company policies and procedures to keep quarterly goals and good standards.

Education

High School Diploma -

Ben C Rain High School
Mobile, AL
05.2019

HIGH SCHOOL DIPLOMA - undefined

Skills

  • PROFILEOFSKILLS
  • Communication
  • Team -Oriented
  • Multi-Tasking
  • Attention To Details
  • Decision Making
  • Microsoft Words
  • Customer Services
  • Investigation Skills
  • Interpersonal Skills
  • Property & Casualty
  • Critical Thinking
  • Problem Solving
  • Negotiating
  • Litigations
  • Strong Analytical
  • Property Adjusting

Accomplishments

  • Highly skilled and dedicated professional claims adjuster who is detail-oriented and able to handle multiple tasks simultaneously, while maintaining a high level of customer satisfaction
  • An experienced team player is adept at working within company policies to coordinate and negotiate with multiple policyholders and contractor.

Additional Information

  • CERTIFICATION/LICENSES , ALABAMA - 3001597148 FLORIDA - W836444 TEXAS - 2795254 GEORGIA - 3493628 LOUISANA - 952903 MICHIGAN - 20101939

Timeline

State Farm Auto

CLAIMS INSURANCE ADJUSTER, CNC CATASTROPHE
02.2021 - 06.2023

Insurance Adjuster

Pilot Catastrophe Services
07.2019 - 01.2021

CUSTOMER SERVICES REPRESENTATIVE

01.2018 - 06.2019

High School Diploma -

Ben C Rain High School

HIGH SCHOOL DIPLOMA - undefined

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Jakayla Perryman