Jakayla Pitt
Suffolk,VA
Summary
Excelling in customer service providing delicate and accurate information to match needs. Using professionalism to understand one's situation to expand further than others administering preeminent work. As well as a motivated and detail-oriented customer service professional with strong communication and interpersonal skills developed through academic projects, and part-time roles. Authenticated ability to provide exceptional service, resolve customer inquiries effectively, and maintain a positive customer experience. Quick to learn new systems and processes, with a strong work ethic and a commitment to team success. Seeking to contribute to a dynamic organization by delivering high-quality customer support and building lasting client relationships.
Overview
3
3
years of professional experience
Work History
Virtual Receptionist
MAP Communications
06.2024 - Current
- Streamlined workflow processes through constant attention to detail when entering caller details into CRM systems or other record-keeping tools used within the organization.
- Promoted a positive workplace environment through active engagement in team building exercises and events, fostering strong relationships amongst colleagues.
- Achieved high levels of confidentiality compliance by securely handling sensitive information during phone conversations and message-taking procedures.
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Utilized automated systems to handle customer requests and initiate and complete service orders.
- Managed calendar for Number-member team by coordinating meetings, conferences and travel plans.
- Responded to calls to provide information concerning services and products and refer calls to appropriate personnel.
- Managed a high volume of inbound calls, providing efficient service and support for clients and colleagues.
- Demonstrated adaptability and resourcefulness while navigating unexpected technical issues, maintaining professionalism and focus on providing exceptional service to callers.
- Improved caller experience by consistently delivering professional, friendly, and empathetic assistance during each interaction.
- Increased productivity with thorough knowledge of company services, products, and personnel roles to effectively address caller inquiries.
- Supported office administration tasks such as data entry, document management, appointment scheduling, and email correspondence when needed.
Assistant Manager
Cold Stone
Suffolk
08.2022 - 10.2023
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
Education
Criminal Justice
Old Dominion University
Norfolk, Virginia06.2027
Nansemond River High School
Suffolk, VA06.2023
Skills
I specialize in customer service, excelling in professionalism, detailed and honest feedback to clients and potential customers
Accomplishments
.
- Achieved Result through effectively helping with Task.
- Resolved product issue through consumer testing.
- Achieved Result by introducing Software for Type tasks.
- Documented and resolved Issue which led to Results.
Timeline
Virtual Receptionist
MAP Communications
06.2024 - Current
Assistant Manager
Cold Stone
08.2022 - 10.2023
Criminal Justice
Old Dominion University
Nansemond River High School