Jakayla Tillison
Chattanooga ,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Residential Technician
Volunteer Behavioral Health
Chattanooga, TN
11.2023 - Current
- Performed preventative maintenance on residential air conditioning systems, refrigerators and other appliances.
- Maintained records of service calls, repairs and parts used for each job.
- Diagnosed problems with existing residential HVAC systems.
- Installed new equipment according to manufacturer's specifications.
- Repaired faulty wiring in electrical systems and replaced worn components as needed.
Customer Service Representative
verida
Chattanooga, TN
02.2022 - 07.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Patient Care Technician
Erlanger Medical Center
Chattanooga, TN
01.2021 - 04.2021
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Administered prescribed medications under the supervision of a Registered Nurse.
- Ensured that all medical equipment was properly maintained and sterilized.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
Cashier Team Lead
Walmart
Chattanooga, TN
06.2018 - 12.2019
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Performed daily opening and closing procedures for the register area.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
Education
The Howard School
Chattanooga, TN05-2019
Skills
- Appointment Scheduling
- Data Collection
- Scheduling
- Payment Processing
- Cash Handling
- Customer Assistance
- Incident Reporting
- Behavioral Management
- Meal Preparation
- HIPAA Compliance
Timeline
Residential Technician
Volunteer Behavioral Health
11.2023 - Current
Customer Service Representative
verida
02.2022 - 07.2023
Patient Care Technician
Erlanger Medical Center
01.2021 - 04.2021
Cashier Team Lead
Walmart
06.2018 - 12.2019
The Howard School
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