Summary
Overview
Work History
Education
Skills
Timeline
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Jake Cano

Austin,TX

Summary

Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Server

Pluckers
09.2022 - 10.2023
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Inspected dishes and utensils for cleanliness.

Server

Jimmy Changas
11.2021 - 09.2022
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Server

Caboose BBQ
08.2020 - 08.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

Associate of Science - Biomedical Sciences

San Jacinto College District
Pasadena, TX
08.2026

High School Diploma -

Dickinson High School
Dickinson, TX
05.2017

Skills

  • Dish Preparation
  • Cash Handling
  • Seating Assignment Preparation
  • Wine Service
  • Dining Customer Service
  • Order Accuracy
  • Quality Control
  • To-Go Order Preparation
  • Food Preparation and Safety
  • Menu Memorization
  • Dining Area Maintenance
  • Stocking and Replenishing

Timeline

Server

Pluckers
09.2022 - 10.2023

Server

Jimmy Changas
11.2021 - 09.2022

Server

Caboose BBQ
08.2020 - 08.2021

Associate of Science - Biomedical Sciences

San Jacinto College District

High School Diploma -

Dickinson High School

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