Jake Cavanagh
San Diego
Summary
Diligent hospitality and sales agent with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
7
7
years of professional experience
Work History
Manager
Fig Tree Cafe
San Diego, CA
02.2025 - Current
- Directed daily operations to enhance customer satisfaction and service efficiency.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented process improvements to streamline kitchen workflow and reduce wait times.
- Managed inventory levels, ensuring optimal stock for menu items and minimizing waste.
- Accomplished multiple tasks within established timeframes.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Server
Humphrey's By the Bay
San Diego, CA
03.2024 - 08.2025
- Managed multi-tasking in high-pressure environments, maintaining composure during peak hours.
- Implemented upselling techniques, increasing overall sales while enhancing guest satisfaction levels.
- Resolved customer complaints swiftly, fostering a welcoming atmosphere and encouraging repeat business.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
Server
Breakfast Republic
San Diego, CA
07.2021 - 08.2022
- Delivered exceptional customer service in fast-paced restaurant environment.
- Managed food and beverage orders efficiently, ensuring accuracy and quality.
- Trained new staff on menu knowledge and service protocols.
- Collaborated with kitchen team to expedite order preparation and delivery.
Server
Bali Hai
San Diego, CA
08.2019 - 06.2021
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
Education
High School Diploma -
St. Augustine High School
University of San Diego
San Diego, CASkills
- Team leadership
- Customer service
- Time management
- Decision-making
- Verbal and written communication
- Task delegation
- Goal setting
- Strategic planning
- Sales techniques
- Sales management
Affiliations
- Toastmasters
Timeline
Manager
Fig Tree Cafe
02.2025 - Current
Server
Humphrey's By the Bay
03.2024 - 08.2025
Server
Breakfast Republic
07.2021 - 08.2022
Server
Bali Hai
08.2019 - 06.2021
High School Diploma -
St. Augustine High School
University of San Diego