Jake Doherty
Kennesaw ,GA
Summary
Accomplished dealership operations leader experienced in overseeing and optimizing all departments. Knowledgeable of manufacturer requirements, vendor relations and business management strategies.
Overview
19
19
years of professional experience
Work History
Fixed Operations Director
Mercedes-Benz of Marietta
Marietta, GA
12.2019 - Current
- Increased profitability over 15% year over year.
- Maintained top tier CSI index.
- Increased staff, while reducing turn over.
- Maintained over 100% tech efficiency, 80% bay utilization, and 100% service absorption.
- Manged vendor expenses, and limited outsourced labor.
- Increased year over year customer pay volume by an average of 10%.
- Maintained OSHA compliance and average KPA score of 94%.
- Won Best of Best dealer award for 2 years, and 2nd in national dealer service operations award for growth in 2022.
Fixed Operations Director
Sisk AutoMall Nissan Honda and CDJR
Hopkinsville, KY
01.2018 - 11.2019
- Ran three different rooftops of Nissan, Honda, and CDJR.
- Increased profitability by 7% year over year.
- Maintained above average CSI for all three stores.
- Implemented new policies, procedures, and increased staff.
Fixed Operations Director
Luxury Imports Mercedes BMW of Bowling Green
Bowling Green, KY
02.2015 - 12.2017
Fixed Operations Director
Bob Allen Motor Mall
Danville, KY
05.2009 - 12.2014
- Ran multiple rooftops and brands to include the following.
- Body Shop
- Recon Department
- Towing
- Nissan
- GMC, Chevrolet, and Cadillac
- CDJR
Parts Manager
Quantrell Auto Group
Lexington , KY
01.2008 - 03.2009
Parts Driver
World Class Distribution
Nicholasville, KY
02.2005 - 12.2007
Skills
- Technical Knowledge
- Employee Retention Strategies
- Operational Efficiency
- Customer Relations
- Improving Operations
- Implementing Performance Targets
- Manufacturer Warranty Policies
- Cultivating Productive Relationships
- Developing Marketing Plans
- Maintaining Compliance
- Setting Goals
- Facility Maintenance
- Staff Training and Development
Timeline
Fixed Operations Director
Mercedes-Benz of Marietta
12.2019 - Current
Fixed Operations Director
Sisk AutoMall Nissan Honda and CDJR
01.2018 - 11.2019
Fixed Operations Director
Luxury Imports Mercedes BMW of Bowling Green
02.2015 - 12.2017
Fixed Operations Director
Bob Allen Motor Mall
05.2009 - 12.2014
Parts Manager
Quantrell Auto Group
01.2008 - 03.2009
Parts Driver
World Class Distribution
02.2005 - 12.2007
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