Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Work Preference
Quote
Software
Interests
Websites
Timeline
BusinessAnalyst
Jake Ganon

Jake Ganon

Miami,fl

Summary

Committed and dedicated Service Technician with a strong work ethic, consistently providing exceptional service and delivering value. Proven track record in efficiently managing a high volume of service calls while prioritizing quality and efficiency. Thorough and detail-oriented, always striving to enhance service skills and deliver superior service. Experienced in maintaining both quality and efficiency in managing service calls.

Overview

13
13
years of professional experience
2
2
Certification

Work History

Service Technician

NewSouth Window Solutions Retail
02.2020 - 06.2024
  • Delivered exceptional face-to-face customer service, fostering positive client relationships and satisfaction
  • Detailing, repairing, and maintaining windows, including fixing screens and reglazing procedures
  • Replaced sliding glass door panels and repaired entry doors to ensure optimal function and appearance
  • Installed fire alarms to enhance safety compliance within client properties.

Store Manager

Spin car wash
10.2019 - 02.2020
  • Directed daily operations and managed staff during shifts to ensure efficiency and service quality
  • Trained and onboarded new employees, cultivating a knowledgeable and skilled team
  • Assisted in recruitment efforts to strengthen team capabilities
  • Conducted equipment maintenance and repairs, including conveyor chains, brushes, and vacuums
  • Resolved customer complaints effectively, both in-store and via phone, enhancing accountability and satisfaction
  • Managed incident reports and ensured adherence to safety and operational protocols.

Assistant Manager

Clean Machine
04.2016 - 10.2019
  • Managed staff operations during shifts, ensuring effective team performance
  • Provided comprehensive training for new employees to align with company standards
  • Participated in hiring processes to enhance team performance and service capability
  • Conducted technical repairs on equipment, guaranteeing operational reliability
  • Addressed and resolved customer complaints promptly, maintaining high levels of satisfaction
  • Supervised cleanliness of the property and ensured compliance with operational standards.

Construction Worker/Supervisor

Ganon home Improvement
01.2011 - 06.2016
  • Engaged in both interior and exterior construction projects with a focus on quality and safety
  • Assisted in demolition and the construction of walls, participating hands-on in project execution
  • Supported tile installation efforts and managed the procurement of necessary tools and materials
  • Supervised team members in the absence of the owner, ensuring productivity and tool accountability
  • Delivered materials to various job sites, facilitating timely project completion.

Education

High school diploma -

James Madison High School
Peachtree Corners, GA
12.2021

Skills

  • Installation and Repair
  • Attention to Detail
  • Preventive Maintenance
  • Troubleshooting ability
  • Customer Service
  • Work with Minimal Supervision
  • Valid Driver's License
  • Punctual and Reliable
  • Troubleshooting skills
  • Flexible and Adaptable
  • Testing and evaluation
  • Project Management

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 22 staff members.

Certification

  • Driver's License
  • Google Analytics Certification
  • Forklift Certification

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceWork from home optionHealthcare benefitsPersonal development programsPaid sick leave

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Software

Microsoft office

Interests

Sports , video gaming , adventure , and spending time with family

Timeline

Service Technician

NewSouth Window Solutions Retail
02.2020 - 06.2024

Store Manager

Spin car wash
10.2019 - 02.2020

Assistant Manager

Clean Machine
04.2016 - 10.2019

Construction Worker/Supervisor

Ganon home Improvement
01.2011 - 06.2016

High school diploma -

James Madison High School

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Jake Ganon