Jake Laff

• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

• Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Reviewed sales and gross profit reports to determine options for increasing market growth.
• Resolve customer service issues by listening to their complaints and accommodating.

• Created detailed estimates and accurate work order documentation, factoring in labor costs and materials needed to successfully complete high-quality work.
• Evaluated systems to identify and locate system malfunctions using visual, manual and computer-assisted diagnostic approaches.
• Accessed needed areas by carefully removing door or dash panels, seats and carpeting.
• Carefully listened to customer's requests to better understand how we can best cater to their wants/needs to exceed the customer's expectations.

• Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Reviewed sales and gross profit reports to determine options for increasing market growth.
• Resolve customer service issues by listening to their complaints and accommodating.

• Disciplined and dedicated to meeting high-quality standards.
• Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
• Worked flexible hours; night, weekend, and holiday shifts.
• Maintained energy and enthusiasm in fast-paced environment.
• Worked closely with management & servers to maintain optimum levels of communication to effectively and efficiently complete projects.

Co-founded of CARisma Inc. (mobile car audio installations & high-end details) assisted in forging the ideas & processes CARisma Inc. follows day-to-day in order to operate smoothly. Designed, Edited & Maintained the layout & product selection/pricing of www.carismainc.com

• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
• Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
• Promoted business via social media to generate leads and maximize brand identity.

• Demonstrated products to customers, answered questions and redirected objectives to positive features.
• Tracked stock using company inventory management software.
• Produced/Placed shipment orders from various Car Toys locations & vendors.
• Generate sales invoices & build/convert quotes.
• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
• Educated customers on promotions to enhance sales.
• Maintained a clean & show ready sales floor.
• Answer dozens of phone calls daily to convert in-store customers.

Summer Job

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Greeted customers, helped locate merchandise and suggested suitable options.

Seasonal job. Worked from 11/21-12/31 in both 2016 & 2017.

• Maintained records related to sales, returns and inventory availability.
• Informed customers about the various kinds of trees Christmas Traditions offers.
• Made deliveries to customer's homes or prepared the trees to be take-home ready.
• Checked & maintained health of trees at open & close of business day.