Jake Lucchese
Fort Lauderdale
Summary
Dynamic account executive with 11 years of experience in customer relationship management, sales forecasting, and data analysis. Proven ability to coordinate high-profile events and enhance customer satisfaction through effective marketing strategies.
Overview
7
7
years of professional experience
Work History
Unity Account Executive
Hard Rock Hotel & Casino
Hollywood
04.2024 - Current
- Resolved player inquiries and concerns promptly to enhance customer satisfaction.
- Recommended casino offerings and local attractions based on extensive knowledge to enhance guest experience.
- Collaborated with marketing teams to develop strategies for customer retention.
- Identified relationship-building opportunities through monitoring player activity to strengthen customer loyalty.
- Coordinated special events and promotions to engage high-profile clientele.
Executive Personal Assistant/Lifestyle Manager
GSM Virtual Assistants
New York
02.2023 - 04.2024
- Coordinated executive schedules and appointments across multiple time zones to optimize time management.
- Arranged travel logistics, including flights, accommodations, and detailed itineraries, ensuring seamless travel experiences.
- Prepared and maintained confidential documents for executive meetings and presentations.
- Researched and compiled information to inform executive decision-making and drive strategic initiatives.
- Maintained a calendar of appointments, events and activities for the executive.
Concierge Manager
Brookfield Properties
New York
01.2019 - 02.2023
- Managed daily operations of concierge team at premier property management firm.
- Coordinated guest services to enhance resident satisfaction and foster community engagement.
- Oversaw scheduling and resource allocation for concierge personnel and services.
- Collaborated with vendors to plan and execute resident events and service offerings.
- Developed strategies to elevate customer satisfaction ratings and enrich overall guest experience.
Education
Associate of Science - Computer Science/Web Design
Art Institute of Fort Lauderdale FL
Fort Lauderdale, FL07-2017
Skills
- Account management
- Sales forecasting
- Sales pipeline management
- Customer relationship management
- Client engagement
- Marketing strategy
- Data analysis
- Effective communication
Timeline
Unity Account Executive
Hard Rock Hotel & Casino
04.2024 - Current
Executive Personal Assistant/Lifestyle Manager
GSM Virtual Assistants
02.2023 - 04.2024
Concierge Manager
Brookfield Properties
01.2019 - 02.2023
Associate of Science - Computer Science/Web Design
Art Institute of Fort Lauderdale FL