Summary
Overview
Work History
Education
Skills
Timeline
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Jake Lumm

Omaha

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Excelled in streamlining operations at Orange Leaf Frozen Yogurt. Skilled in problem-solving and effective communication, adept at managing time and fostering strong relationships.

Overview

8
8
years of professional experience

Work History

Front Desk Agent

Gensis
06.2021 - Current
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.

Store Lead

Orange Leaf Frozen Yogurt
01.2017 - 05.2021
  • Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.

Education

Bachelor of Science - Psychology

University of Nebraska At Omaha
Omaha, NE
05-2026

Skills

  • Problem-solving skills
  • Time management
  • Oral and written communications
  • Listening skills

Timeline

Front Desk Agent

Gensis
06.2021 - Current

Store Lead

Orange Leaf Frozen Yogurt
01.2017 - 05.2021

Bachelor of Science - Psychology

University of Nebraska At Omaha

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Jake Lumm