Jake Miles
Westfield,IN
Summary
Proven track record in enhancing customer experience and streamlining operations, evidenced by my role at Kohl's. Excelled in teamwork and problem-solving, significantly improving customer retention. Skilled in customer service and time management, adept at handling high-stress situations professionally.
Overview
2
2
years of professional experience
Work History
Sales Associate
Kohl's
02.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Restaurant Crew Member
Penn Station East Coast Subs
11.2021 - 01.2023
- Worked well with teammates and accepted coaching from management team.
- Supported management in training new crew members, leading to improved performance and faster onboarding.
- Took orders, prepared meals, and collected payments.
- Followed food safety protocols and best practices as instructed by ServSafe training.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Westfield High School
Westfield05.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
Timeline
Sales Associate
Kohl's
02.2023 - 03.2024
Restaurant Crew Member
Penn Station East Coast Subs
11.2021 - 01.2023
High School Diploma -
Westfield High School