Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Jake Murillo

Meraux,LA

Summary

Dynamic professional with a proven track record in the hospitality and education sectors, notably at Starbucks and Brother Martin High School. Excelled in coffee expertise and conflict mediation, enhancing customer satisfaction and sales. Demonstrated exceptional ability to manage high-volume environments and foster positive customer relationships. Conversationally Fluent in Japanese which has, in the past, added value to customer interactions and team communications. Made complex musical concepts easier to understand while challenging students to think critically. Monitored student progress and adjusted instruction as needed. Proficient in crafting lesson plans with clear objectives easily communicated to students.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
01.2023 - 05.2023
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Controlled line and crowd with quick, efficient service.

Barista

PJ's Coffee
09.2022 - 11.2022
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.

Percussion Technician

Brother Martin High School
08.2019 - 11.2022
  • Repaired and renovated damaged and worn instruments.
  • Held afterschool meetings and rehearsals in preparation for shows.
  • Used technology in classrooms to integrate technology and multimedia tools into art lessons and enhance student learning.
  • Fostered love for art and learning to inspire students to pursue passions and interests.
  • Managed classroom behavior to establish and maintain clear classroom behavior and discipline expectations.
  • Communicated with parents to maintain regular communication about student progress and any concerns.

Server

New Orleans Hamburger & Seafood Co.
09.2022 - 10.2022
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

No Degree -

Holy Cross School
New Orleans, LA

Bachelor's in International Studies - Political Science

Louisiana State University And A&M College
Baton Rouge, LA
08.2024

High School Diploma -

Brother Martin High School
New Orleans, LA
05.2019

Skills

  • Coffee expertise
  • Up-selling
  • Ordering Procedures
  • Table Bussing
  • Opening and closing duties
  • Soft selling
  • Cash Handling
  • POS Systems
  • Conflict Mediation
  • Professional Demeanor
  • Inventory Management
  • CONVERSATIONALLY FLUENT IN JAPANESE

Accomplishments

From the year 2013 through to 2023, I participated and excelled in the "Marching Arts"; Activities that utilize music and movement.


I participated in the High School marching band for six years (three at Holy Cross and three at Brother Martin), being moved into the high school marching band at Holy Cross during my seventh-grade year. I also personally decided to switch high schools to pursue an elevated level of music education which Brother Martin provided.


During my sophomore year of high school (first year at Brother Martin), I auditioned for my first independent winter drumline affiliated with WGI and made it on the tenor line. This began a seven-year career of touring the country every year for months on end all while playing quads specifically. I first performed with Elite Independent indoor percussion during the winter of 2016-2017, and I then went on tour with the Louisiana Stars Drum and Bugle Corps that summer affiliated with DCI. I competed in the DCI I&E competition on quads that summer, and won second place at the age of 16.


I then stuck to DCI for a while and made my first world-class Drum Corps, the Phantom Regiment, in 2018. This marked my first time competing with the top 12 of DCI, allowing me to perform in front of 30,000 fans. I then earned a section leader position for the quad line with the Blue Stars in 2019, and I once again competed in the DCI I&E competition, earning third place this time.


COVID struck in 2020 putting a hiatus on physical activity with DCI, so I participated in the "Virtual Drum and Bugle Corps" that summer, which was an exceptionally neat experience. Afterward, I marched with the Bluecoats during the summer of 2021 and finally won first place in the DCI I&E competition. I formally aged out of DCI as the section leader for the Blue Devils quad line in 2022; with the corps winning first place overall in front of 35,000 fans.


I then decided to take a year off of school at LSU so I could pursue performing with a world-class WGI indoor drumline. I moved up to Dayton, Ohio during the winter of 2022-2023 to age out of indoor percussion with Rhythm X, and we ended up earning third place at the WGI World Championships.

Languages

Japanese
Professional Working

Timeline

Barista

Starbucks
01.2023 - 05.2023

Barista

PJ's Coffee
09.2022 - 11.2022

Server

New Orleans Hamburger & Seafood Co.
09.2022 - 10.2022

Percussion Technician

Brother Martin High School
08.2019 - 11.2022

No Degree -

Holy Cross School

Bachelor's in International Studies - Political Science

Louisiana State University And A&M College

High School Diploma -

Brother Martin High School
Jake Murillo