Jake Phillips
Cape Coral,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Olive Garden Restaurant. Expert in POS systems and adept at complaint resolution, I excel in fostering client relationships and boosting sales through upselling. My strong work ethic and ability to train staff have consistently improved service efficiency and restaurant reputation.
Overview
5
5
years of professional experience
Work History
Server
Olive Garden Restaurant
02.2022 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Crew Member
Arby's Restaurant
10.2019 - 01.2022
- Worked well with teammates and accepted coaching from management team.
- Stocked shelves to organize aisles in assigned department.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL05.2026
High School Diploma -
Island Coast Highschool
Cape Coral05.2021
Skills
- Complaint resolution
- Staff Training
- POS systems expert
- Microsoft PowerPoint
- Cash Handling
- Suggestive Selling
- Strong Work Ethic
- Upselling
Timeline
Server
Olive Garden Restaurant
02.2022 - Current
Crew Member
Arby's Restaurant
10.2019 - 01.2022
Associate of Arts - General Studies
Valencia College
High School Diploma -
Island Coast Highschool
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