Jake Remus
Holiday,Fl
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
CSR/Scheduler
ATIS
11.2023 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained staff on operating procedures and company services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Trained new personnel regarding company operations, policies and services.
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and team productivity by promoting operational best practices.
School Bus Driver
PINELLAS COUNTY SCHOOLS
01.2011 - Current
- Transport students to and from school
- Monitor radio traffic with dispatchers
- Follow all dept of transportation and dept of education guidelines and procedures at all times
Sergeant/ Armed sector supervisor
CODE BLACK SECURITY AND PROTECTION
01.2018 - 01.2021
- Patrol contracted properties, oversee 30-40 officers under my command
- Schedule all officers shifts, write and update post orders
- Provide customer service and protection to clients and protect all clients and property
Meat cutter, stock clerk, produce clerk, deli clerk, cashier, bagger
PUBLIX SUPERMARKETS
10.2009 - 11.2011
- I strived to learn every department in the store so I was always available to lend a hand when needed
- Always went above and beyond to follow the company phrase 'to provide premier customer service'
Fronter/ Verifier/ Quality Control
QUALITY RESOURCES
01.2009 - 10.2009
- Company Overview: Company closed for business in 2016
- As a fronter I provided first contact with customer to initiate sale
- As a verifier I sold additional packages to customer and verified cc info
- I also worked in quality control to process or kill good or improper calls and wrote reports on such decisions
- Company closed for business in 2016
Education
A.S. - Criminal Justice
ST. PETERSBURG COLLEGE
12-2020
Bachelor of Science - Technology Development And Management
ST. PETERSBURG COLLEGE
Tarpon Springs, FL12-2027
Telecommunications Diploma - undefined
PINELLAS TECHNICAL COLLEGE
12.2009
High School Diploma - undefined
DUNEDIN HIGH SCHOOL
12.2007
Electrical wiring Diploma - undefined
PINELLAS TECHNICAL COLLEGE
12.2006
Skills
- Exceptional leadership skills
- Highly motivated
- Willing to learn
- Eager to grow
- Highly experienced in providing outstanding customer service
- Punctual
- Reliable
- Complaint handling
- Call center experience
- CRM software
- Complaint resolution
- Scheduling
- Account updating
- Courteous demeanor
- Process optimization
- Microsoft outlook
- Microsoft Office Suite
- Report generation
- Email management
- Customer service
- Tactful and diplomatic
- Service standard compliance
- Documentation
- Research
- Relationship building
References
- Mark Wilkins, Head Plant Operator, Sutherland Elementary, wilkinsm@pcsb.org, 727-637-4628
- Drew Slater, Manager, ATIS, dslater@atis.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CSR/Scheduler
ATIS
11.2023 - Current
Sergeant/ Armed sector supervisor
CODE BLACK SECURITY AND PROTECTION
01.2018 - 01.2021
School Bus Driver
PINELLAS COUNTY SCHOOLS
01.2011 - Current
Meat cutter, stock clerk, produce clerk, deli clerk, cashier, bagger
PUBLIX SUPERMARKETS
10.2009 - 11.2011
Fronter/ Verifier/ Quality Control
QUALITY RESOURCES
01.2009 - 10.2009
Telecommunications Diploma - undefined
PINELLAS TECHNICAL COLLEGE
High School Diploma - undefined
DUNEDIN HIGH SCHOOL
Electrical wiring Diploma - undefined
PINELLAS TECHNICAL COLLEGE
A.S. - Criminal Justice
ST. PETERSBURG COLLEGE
Bachelor of Science - Technology Development And Management
ST. PETERSBURG COLLEGE
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