Jake Thomas
Minneapolis,MN
Summary
Detail-oriented professional with proven knowledge of inspections, safety assessments, and repair actions. Results-driven professional highly experienced in managing and leading teams to complete projects efficiently and effectively. Proven track record of administering training programs and developing strategies to foster a positive work environment. Adept at troubleshooting, problem-solving and making informed decisions to ensure successful project completion. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Account Service Representative
Allianz Life Insurance Company Of North America
01.2024 - Current
- Demonstrated excellent communication abilities in both verbal and written forms when interacting with customers.
- Identified opportunities for improvement in current processes relating to account servicing functions.
- Provided timely responses to customer requests, ensuring satisfaction with services provided.
- Reviewed tasks daily and finished no less than 225 tasks a week.
- Utilized advanced computer systems to process orders and respond to customer queries.
Maintenance Coordinator
Penske Truck Leasing
04.2023 - 12.2023
- Coordinated with vendors to procure materials needed for repairs and upgrades in a timely manner.
- Researched new technologies that could improve existing processes within the department.
- Participated in regular meetings with management personnel in order to discuss upcoming projects or changes in policy.
- Was tasked with overseeing over $500,000 in truck parts and tires and coordinated maintenance of over 1,100 units
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Management Trainee
Penske Truck Leasing
09.2022 - 04.2023
- Cooperated in team relationships, fostering enthusiasm and maintaining mutual trust.
- Assisted customers with 10-25 reservations and 40+ phone calls a day.
- Managed employee performance through coaching, goal setting, and day-to-day direction.
- Facilitated team-building activities to create a collaborative work environment.
- Prepared detailed reports summarizing project results for senior management review.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
Door-to-Door Sales Representative
Vivint Home Security
05.2022 - 08.2022
- Proactively managed sales pipeline and drove the entire sales cycle from canvasing residential neighborhoods for prospecting all the way to the close of the sale.
- Canvased residential neighborhoods selling home security and smart home technology products.
- Interacted directly with consumers and answered questions to ensure understanding of individual needs to make informed product recommendations.
- Tracked customer engagement, product qualifications, and worked efficiently to overcome objection, which allowed time for more lead generation to occur.
- Demonstrated a competitive and collaborative attitude to meet individual and team goals.
Manager
Anytime Fitness
09.2021 - 01.2022
- Mentored and trained new employees on company policies and procedures
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Utilized strong analytical and problem-solving skills to address operational issues
- Liaised regularly with upper management to ensure alignment of goals and objectives.
- Accomplished multiple tasks within established timeframes.
Education
BUSINESS ADMINISTRATION IN MANAGEMENT -
University of Wisconsin-River Falls
River Falls, WI05.2022
Skills
- Employee Scheduling
- Computer Skills
- Customer Service
- Leadership
- Management
- Organization
- Communication
- Professionalism and Etiquette
- Teamwork and Collaboration
- Understanding Customer Needs
- Calm and Professional Under Pressure
Personal Information
Title: Account Service Representative
References
References available upon request
Timeline
Account Service Representative
Allianz Life Insurance Company Of North America
01.2024 - Current
Maintenance Coordinator
Penske Truck Leasing
04.2023 - 12.2023
Management Trainee
Penske Truck Leasing
09.2022 - 04.2023
Door-to-Door Sales Representative
Vivint Home Security
05.2022 - 08.2022
Manager
Anytime Fitness
09.2021 - 01.2022
BUSINESS ADMINISTRATION IN MANAGEMENT -
University of Wisconsin-River Falls
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