JACOB CHASSE
Romulus,Michigan
Summary
Highly skilled and dedicated Trust & Safety content moderator with over 5 years of experience in maintaining safe and positive online environments, proficient in identifying and removing harmful content, and ensuring compliance with platform policies and community guidelines. Proven ability to handle sensitive situations with professionalism and make fair and balanced decisions, while also demonstrating excellent communication and interpersonal skills. Awards received from client for safest online community across entire company.
Driven General Manager with 13 year track record of successful administrative and operations management in the entertainment industry. Skilled in cultivating and leading high-performance teams focused on exceeding business objectives. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, exceptional planning abilities and interpersonal communication strengths.
Overview
19
19
years of professional experience
Work History
Owner
Rummaged Relics LLC
01.2023 - Current
- Buy, Sell, and trade antiques and collectables
- Manage online store fronts, including Ebay and Etsy
- Manage 2 physical booths in established stores
- Setup, Stage, and Run Estate Sales
- Travel and set up at multiple Antique festivals each year. (featured in advertising for the Michigan Antique Festival)
- Maintain presence and advertising on multiple social media platforms
- Item assessment and appraisal services
Quality Assurance (QA) Software
Grio
11.2024 - 07.2025
- Assessed new software functionality for multiple consumer applications, drastically enhancing end-user contentment by identifying usability issues
- Performed ad-hoc testing in web and mobile environments using manual testing.
- Generated detailed bug reports using Jira and collaborated with developers to resolve issues.
- Collaborated with developers to identify production environment issues, enhancing release efficiency.
Content Moderator Trust & Safety
Grio
10.2020 - 07.2025
- Moderated daily user generated content on a website with 300 million unique visitors annually and over 100 thousand subscribers.
- Enhanced community safety by identifying and removing harmful content and spam.
- Optimized moderation processes by revising site policies to better cover trouble areas.
- Conducted detailed analysis of trending topics to preemptively address potential content issues, reducing flagged content..
- Reduced harmful content and spam through refined content detection and procedural updates
- Eliminated extensive user backlog of over 1,000 reports and lowered average reports per day to 3.
- Analyzed user patterns to anticipate and address emerging content issues, decreasing escalations.
- Maintained a 95% adherence rate to community guidelines while reviewing over 1,200 content pieces daily.
- Collaborated with Legal, Management, and Engineering teams to develop enforcement strategies and guidelines.
- Generated and delivered daily updates and reports on the state of the sites moderated.
- Trained additional moderators
General Manager
Zap Zone Fun Center
01.2007 - 08.2020
- Managed entire store operations, customer service, and human resource activities and responsibilities
- Developed sales and marketing strategies to successfully increase sales
- Lead teams of 2 to 30 employees.
- Provided hands-on training to each new staff member.
- Ensured each costumer received positive experience while balancing quality control and efficiency.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Serviced attractions, machines, and rides. Maintaining safe use and proper operation.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Successfully increased sales by 19% over last 3 years.
- Used as specialist to train and develop new facilities when built.
- Created and lead company to two successful Guinness World Record Attempts.
- 5 and 10 year awards for outstanding service.
Education
High School Diploma -
Summit Academy High School
Romulus, MI05.2006
Some College (No Degree) - Education - History - Sociology
University of Michigan Dearborn
Dearborn, MichiganSkills
- Team Leadership
- Training and Development
- Safety Compliance
- Conflict Resolution
- Sales Expertise and Budgeting
- Equipment Repair
- Security Monitoring
- MS Office, Jira, Figma
- Verbal communication
- Conflict resolution
- Food Preparation and Safety
- Employee Retention
Accomplishments
- Two-Time Guinness World Record Holder
- Professional Laser Tag Player, successfully captaining multiple teams to Gold Medals on two continents
- Uncredited acting roll in Red Dawn (2012)
- Extras Casting Director for Zombie Apocalypse: Redemption (2011)
Timeline
Quality Assurance (QA) Software
Grio
11.2024 - 07.2025
Owner
Rummaged Relics LLC
01.2023 - Current
Content Moderator Trust & Safety
Grio
10.2020 - 07.2025
General Manager
Zap Zone Fun Center
01.2007 - 08.2020
High School Diploma -
Summit Academy High School
Some College (No Degree) - Education - History - Sociology
University of Michigan Dearborn