Jakeem Parchman
Detroit,MI
Summary
Dynamic customer service professional with a proven track record at Speedway Gas Station, excelling in cash handling and issue resolution. Known for enhancing customer loyalty through empathetic support and effective problem-solving. Strong work ethic and integrity, consistently delivering exceptional service and contributing to sales growth.
Overview
4
4
years of professional experience
Work History
Cashier
7 Eleven Store
Oak Park, MI
09.2024 - 02.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Customer Service Representative
Speedy Cafe
Livonia, MI
07.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Customer Service Representative
Speedway Gas Station
Allen Park, MI
07.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
River Rouge High School
River Rouge, MI06.2017
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Cash management
- Cash register systems
- Cash handling expertise
- Payment processing
- Product restocking
- Refunds and exchanges
- Product knowledge
- Issue resolution
- Merchandise restocking
- Cash drawer balancing
- POS system operations
- POS systems
- Refund handling
- ID verification
- Inventory management
- Sales expertise
- Product recommendations
- Reports and documents
- Records maintenance
- Loyalty program promotion
Timeline
Cashier
7 Eleven Store
09.2024 - 02.2025
Customer Service Representative
Speedy Cafe
07.2023 - 04.2024
Customer Service Representative
Speedway Gas Station
07.2021 - 03.2022
High School Diploma -
River Rouge High School