Jakeisha Roberts
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
DLH Properties, INC
10.2022 - 11.2023
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Program Supervisor
Sevita Health
11.2018 - 10.2022
- Provided ongoing direction and leadership for program operations.
- Coached team members on productivity strategies to accomplish challenging goals.
- Assisted will daily living skills including meal preparation and assist with medication administration.
- Provide guidance on a range of developmental goals from community participation, household budgeting , exercise, nutrition, and supporting vocational responsibilities.
CSR
Teleperformance
07.2017 - 06.2018
- Handled and carefully responded to all customer inquiries by building excellent report and confidence, identifying their needs and taking strategic action in a timely manner
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Fairfield Central High School
Winnsboro, SC05.2006
Skills
- Customer Service
- Lease Agreements
- Clear Communication
- Lease Renewals
- Behavioral Management
- Medication Administration
- Nutrition
- Office Administration
- Relationship Building
Timeline
Leasing Consultant
DLH Properties, INC
10.2022 - 11.2023
Program Supervisor
Sevita Health
11.2018 - 10.2022
CSR
Teleperformance
07.2017 - 06.2018
High School Diploma -
Fairfield Central High School
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