Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ja'Keyla Dobbins

Natchez,MS

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Shift Supervisor, Rx

CVS Pharmacy
10.2022 - Current
  • Managed over 100 customers calls per day
  • Filled over 250 prescriptions per day
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Completed cash and credit card transactions accurately using POS software
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress

Package Handler

FedEx Ground
05.2021 - 08.2023
  • Followed safety regulations to maintain safe work environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Helped train new employees in safe practices and warehouse procedures.

Delivery Driver

FedEx
08.2021 - 11.2021
  • Managed 200 customers per day
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Fostered positive working relationships with regular customers.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Completed on-time deliveries by choosing best and most efficient routes.

Overnight Stocker

Wal-Mart Supercenter
03.2020 - 05.2021
  • Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
  • Stocked designated items on shelves, end caps and displays.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.

CNA Volunteer

Nexion Health Care
03.2020 - 05.2021
  • Assisted over 30 patients per day
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks
  • Documented patient information and care activities in electronic health record
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls
  • Helped patients with self-feeding and assisted feeding, based on individual needs

Assistant Childcare Worker

Christ Life River Church
03.2015 - 06.2018
  • Monitor 20 children per night
  • Used patience, skill and positive behavior management techniques to maintain order and safety and enhance social interactions and emotional development .
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Encouraged children's emotional and social development
  • Read stories, sang songs and facilitated creative play
  • Monitored children's activities to verify safety and wellbeing
  • Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports
  • Monitored children's progress and identified areas of improvement

PCA

Oxford Healthcare
06.2015 - 09.2016
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Supported needs of 15+ residents under long-term care

Education

Associate of Applied Science - Business Management

Co-Lin Community College
Natchez, MS
05.2019

Associate of Arts - Business Administration

Co-Lin Community College
Natchez, MS
05.2017

High School Diploma -

Natchez High School
Natchez, MS
05.2015

Skills

  • Marketing Management
  • Innovative
  • Microsoft Office
  • Silver Level, Work keys
  • Handling Complaints
  • Health and Safety Procedures
  • Teamwork and Collaboration
  • Customer Service
  • Highly Disciplined
  • Problem Anticipation and Resolution
  • Prevention Strategies

Timeline

Shift Supervisor, Rx

CVS Pharmacy
10.2022 - Current

Delivery Driver

FedEx
08.2021 - 11.2021

Package Handler

FedEx Ground
05.2021 - 08.2023

Overnight Stocker

Wal-Mart Supercenter
03.2020 - 05.2021

CNA Volunteer

Nexion Health Care
03.2020 - 05.2021

PCA

Oxford Healthcare
06.2015 - 09.2016

Assistant Childcare Worker

Christ Life River Church
03.2015 - 06.2018

Associate of Applied Science - Business Management

Co-Lin Community College

Associate of Arts - Business Administration

Co-Lin Community College

High School Diploma -

Natchez High School

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Ja'Keyla Dobbins