Jakhara Bovan
FedEx Ground
Olive Branch,MS
2027
years of professional experience
Dynamic service writer with a proven track record at Walmart Supercenter, excelling in customer service and parts ordering. Leveraged strong organizational skills to enhance workflow efficiency, resulting in increased repeat business. Known for empathy and patience, fostering customer loyalty through exceptional service and effective communication.
Work History
TLE Service Writer
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Processed repair orders.
- Reviewed customer vehicle history to provide accurate service suggestions.
- Coordinated with technicians to ensure timely completion of repairs.
- Communicated warranty information and promotions to enhance customer awareness.
- Trained new staff on service writing procedures and customer interaction techniques.
- Collaborated with technicians.
- Enhanced customer satisfaction by providing timely and accurate service estimates.
- Established rapport with customers, addressing concerns or issues promptly to maintain loyalty and goodwill.
- Appointment scheduling
- Managed work orders, ensuring proper documentation and clear communication.
- Presented different repair options to customers.
- Clearly articulated charges to customers to minimize complaints.
Supervisor Trainer
6 Years 4 Months- Developed and delivered training programs for new employees on operational procedures.
- Evaluated trainees' performance and provided constructive feedback for improvement.
- Facilitated team-building exercises to foster collaboration between department members.
- Mentored new hires to increase productivity.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Designed and implemented continuous learning platforms, ensuring knowledge retention and skill development.
- Revolutionized safety training, significantly reducing workplace accidents.
Package Handler
1 Year 1 Month- Operated material handling equipment to efficiently move packages within the facility.
- Sorted and organized packages according to destination for streamlined processing.
- Maintained cleanliness and safety standards throughout work areas to ensure compliance.
- Collaborated with team members to meet daily shipping quotas and deadlines.
Education
Completion - Medical Office Professional
No Degree
No Degree
High School Diploma
Skills
Empathy and patience
Strong organization
Customer service expertise
Parts ordering
Timeline
Supervisor Trainer
FedEx Ground
04.2020 - CurrentRead More
Package Handler
FedEx Smartpost
03.2019 - 04.2020Read More
TLE Service Writer
Walmart Supercenter
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Concorde Career College
Completion from Medical Office Professional
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Southern New Hampshire University
No Degree
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Northwest Mississippi Community College
No Degree
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Desoto Central High School
High School Diploma
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