Ja'Killa Robinson
New York,NY
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
AppleMed Urgent Care
10.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Care Coordinator
SPEAR Physical Therapy
02.2019 - 09.2022
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Collaborated with social services to connect patients with resources for housing, nutrition, and financial assistance, improving their overall wellbeing.
- Served as a liaison between patients, providers, insurers, and community resources to ensure optimal service delivery throughout the continuum of care.
Education
Bachelor of Science -
Helene Fuld
New York, NY05-2028
Urban Assembly School of Business For Young Women
New York, NY06-2017
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- Office administration
- Insurance Verification & Pre-Authorization
- Electronic Health Records (EHR) – EPIC, Cerner
- Letter preparation
- Data Entry & Accuracy
- Problem-solving
Certification
- First AID & CPR Training - 11/09/2023-11/09/2025
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Medical Receptionist
AppleMed Urgent Care
10.2022 - Current
Care Coordinator
SPEAR Physical Therapy
02.2019 - 09.2022
Bachelor of Science -
Helene Fuld
Urban Assembly School of Business For Young Women
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